At a Glance
- Tasks: Lead a dynamic technical support team and enhance customer satisfaction.
- Company: Growing managed services provider in central Bristol.
- Benefits: Up to £40,000 salary plus excellent benefits and career growth.
- Other info: Office-based role with a focus on teamwork and operational excellence.
- Why this job: Make a real impact by improving service delivery and customer relationships.
- Qualifications: Experience in MSP or IT services with strong leadership skills.
Technical Support Team Lead (MSP) Central Bristol | Office-Based (5 Days Per Week) Up to £40,000 + Excellent Benefits Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career? We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service data and reporting to identify trends and opportunities Supporting customer retention and long-term relationship development What We're Looking For Experience within an MSP, IT Services or Managed Services environment Previous team leadership, mentoring or people management experience Strong customer-facing and stakeholder management skills Experience h...
