At a Glance
- Tasks: Provide hands-on technical support and manage customer issues to resolution.
- Company: Growing managed services business in Central Bristol with a dynamic team.
- Benefits: Up to £43,000 salary, excellent benefits, and a supportive work environment.
- Other info: Office-based role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving customer outcomes and driving service enhancements.
- Qualifications: Experience in MSP or IT Managed Services and strong problem-solving skills.
The predicted salary is between 43000 - 43000 £ per year.
Central Bristol | Office-Based (5 Days Per Week) Up to £43,000 + Excellent Benefits
Are you an experienced MSP professional looking for more than just ticket resolution? We're recruiting a Technical Support Specialist to join a growing managed services business, supporting a diverse client base across cloud, infrastructure, cybersecurity and modern workplace technologies. This is a hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery.
What You'll Be Doing
- Providing technical support and fault diagnosis across customer environments
- Owning customer issues and escalations through to resolution
- Supporting Microsoft 365, Azure and Intune environments
- Building strong relationships with customers and key stakeholders
- Supporting customer onboarding and service adoption
- Identifying recurring issues and service improvement opportunities
- Working closely with service desk, project and technical teams
What We're Looking For
- Previous experience within an MSP or IT Managed Services environment
- Experience in a 2nd/3rd Line Support role
Technical Support Specialist (Azure, Microsoft 365, MSP) employer: F5
Join a dynamic managed services business in the heart of Central Bristol, where your expertise as a Technical Support Specialist will be valued and nurtured. With a strong focus on employee growth, we offer excellent benefits and a collaborative work culture that encourages innovation and professional development. Experience the satisfaction of building lasting client relationships while working in a supportive environment that prioritises service excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Azure, Microsoft 365, MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a Technical Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical challenges you've tackled in Azure or Microsoft 365. Real-life examples will make you stand out and show that you’re not just about ticket resolution.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical support scenarios and think about how you'd handle them. Employers love candidates who can think on their feet and demonstrate problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Support Specialist (Azure, Microsoft 365, MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in MSP environments and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in Azure, Microsoft 365, and Intune.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technical support and how you can contribute to our team. Be specific about your achievements and how they relate to the job description.
Showcase Problem-Solving Skills:In your application, highlight examples where you've taken ownership of technical issues and resolved them. We love candidates who can demonstrate their ability to manage escalations and improve customer outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at F5
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be prepared to discuss specific scenarios where you've resolved technical issues in these environments. This will show that you’re not just familiar with the tools, but that you can effectively use them to support clients.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've built strong relationships with clients in the past. Highlight any instances where you’ve turned a negative experience into a positive one, as this demonstrates your ability to manage escalations and improve customer outcomes.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving skills. Think of a few challenging technical issues you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Plus, it shows that you’re genuinely interested in being part of their team, not just filling a position.
