At a Glance
- Tasks: Renew subscriptions for our innovative SaaS services and collaborate with diverse teams.
- Company: Join F5, a leader in cybersecurity and digital innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Embrace a diverse community where everyone can thrive.
- Why this job: Make a real impact in a dynamic environment focused on customer satisfaction.
- Qualifications: 2-5 years in sales or customer success, with Salesforce knowledge preferred.
The predicted salary is between 40000 - 50000 € per year.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We are hiring for an exciting role in our Secure Distributed Cloud Renewals team who will be responsible for renewing subscriptions of our SaaS based services whose foundation is the Distributed Cloud Platform (XC). In this role you will work with end customers, Customer Success Managers, Channel Partners, Account Executives and Solutions Specialists to ensure a timely renewal and capture growth generated during the subscription’s lifetime.
Responsibilities
- Work collaboratively with Account Executives, Solution Specialists and Customer Success Managers to renew subscriptions on time.
- Manage a portfolio of subscription renewals end‑to‑end, identifying and mitigating roadblocks at an early stage, ensuring a successful, on‑time execution of sales stages from quota creation to final booking.
- Review and understand contract terms and conditions working closely with F5’s finance and legal departments to ensure contracts are compliant.
- Review all subscriptions up for renewal on a quarterly basis for data accuracy working in partnership with Customer Success Managers.
- Communicate with channel partners and customers to ensure smooth, on‑time renewals.
- Manage renewals through Salesforce, ensuring renewal status, sales stage, close dates and expected revenue are always up to date.
Knowledge, Skills and Abilities
- Strong focus on customer satisfaction, including shown ability to lead complex sales situations to a positive resolution, involving the right resources as needed.
- Experience working in a highly collaborative, dynamic environment across local, regional, and global offices.
- Provide excellent time management skills and an ability to organize and prioritize tasks.
- Basic to moderate knowledge and understanding of parts of IT Security operations and personas.
- Maintain accurate reporting in established renewals dashboarding.
- Strong interpersonal skills and your ability to read, write and speak English fluently, including technical and IT security concepts.
Qualifications
- 2-5 years’ experience in a sales operation, inside sales or customer success role.
- Knowledge of Salesforce, Tableau and Microsoft Excel.
- Ability to work with customers, channel partners and F5 teams across different theaters.
Physical Demands and Work Environment
As an SDC Renewals Sales Specialist you may occasionally need to attend calls or respond to emails outside normal working hours (not on‑call). You may also travel on rare occasions to attend internal or customer meetings.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Renewals Sales Specialist in Surrey employer: F5
F5 is an exceptional employer that prioritises a diverse and inclusive work culture, empowering employees to thrive in a collaborative environment. As a Renewals Sales Specialist, you will benefit from opportunities for professional growth while contributing to meaningful cybersecurity solutions that enhance the digital experience for customers worldwide. With a strong focus on customer satisfaction and a commitment to employee well-being, F5 offers a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Sales Specialist in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at F5 on LinkedIn. Ask them about their experiences and any tips they might have for landing the Renewals Sales Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding F5's mission and values. Dive deep into their cybersecurity initiatives and think about how your skills align with their goals. Show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in sales operations and customer success. Use specific examples that highlight your ability to manage renewals and collaborate with teams. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the F5 team. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Renewals Sales Specialist in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Renewals Sales Specialist role. Highlight your experience in sales operations and customer success, and show how your skills align with F5's mission to enhance customer satisfaction.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with Account Executives or Customer Success Managers in the past to achieve successful outcomes.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We love a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at F5!
How to prepare for a job interview at F5
✨Know Your Stuff
Before the interview, make sure you understand F5's products and services, especially the Distributed Cloud Platform. Familiarise yourself with the SaaS model and how renewals work. This will help you speak confidently about how you can contribute to customer satisfaction and retention.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Highlight your experience with Account Executives, Customer Success Managers, and Channel Partners to demonstrate your ability to work in a dynamic environment.
✨Master Salesforce and Reporting
Brush up on your Salesforce skills and be prepared to discuss how you've used it in previous roles. Understanding how to manage renewals and maintain accurate reporting is crucial, so be ready to talk about your experience with dashboards and data accuracy.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role. Be ready to discuss how you'd handle complex sales situations and ensure timely renewals. This will show your strong focus on customer satisfaction and your problem-solving abilities.
