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For Companies At a Glance
- Tasks: Guide customers to maximise their F5 investment and ensure successful adoption of solutions.
- Company: Join F5, a leader in cybersecurity and digital innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by empowering customers and driving their success.
- Qualifications: Experience in customer-facing tech roles and knowledge of BIG-IP or NGINX.
- Other info: Dynamic role with potential travel and strong career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption. This role requires a level of technical experience within the industry, including working knowledge of BIG-IP, NGINX, or similar technologies like load balancers, application delivery, application security, and cloud networking.
The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes. We are looking for dynamic, goal-driven CSMs who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment. As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you’re passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact.
Primary Responsibilities
- Customer Success & Value Generation: Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues.
- Collaboration: Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points, and create success plans that drive and optimize renewals. Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.
- Industry Knowledge: Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.
- Critical Thinking & Results: Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned.
Knowledge, Skills, and Abilities
- Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
- Ability to distill complex technical and business concepts into clear, actionable insights.
- Proven ability to build lasting customer relationships and drive revenue growth.
- Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
- Resilience under pressure with excellent time management and focus on delivery.
- Availability to travel up to 25% within your home region, including occasional out of country trips.
Qualifications
- Italian speaking is highly recommended.
- 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.
- Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.
- Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Customer Success Manager with Italian (6 months FTC) in Milton Keynes employer: F5
Contact Detail:
F5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager with Italian (6 months FTC) in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your knowledge of BIG-IP, NGINX, and cloud solutions. Be ready to discuss how you've used these technologies to drive customer success in the past.
✨Tip Number 3
Tailor your approach! When you get the chance to speak with potential employers, make sure to highlight how your experience aligns with their needs. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our community.
We think you need these skills to ace Customer Success Manager with Italian (6 months FTC) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and technology shine through. We want to see how you can empower customers and drive value, so share specific examples of how you've done this in the past!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience with BIG-IP, NGINX, or similar technologies, and demonstrate how your skills align with the responsibilities outlined in the job description. We love seeing relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Customer Success Manager role. Be sure to connect your background to our mission of enhancing customer experiences and driving successful outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at F5!
How to prepare for a job interview at F5
✨Know Your Tech
Make sure you brush up on your knowledge of BIG-IP, NGINX, and cloud solutions. Be ready to discuss how you've used these technologies in past roles and how they can benefit customers. This will show that you're not just familiar with the tools but can also leverage them to drive customer success.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlight specific instances where you guided clients through challenges or helped them achieve their goals. This will demonstrate your ability to be a trusted advisor and advocate for customer needs.
✨Be Ready to Collaborate
F5 values teamwork, so think about how you've worked with cross-functional teams in the past. Prepare to discuss how you’ve partnered with sales, product, or support teams to create success plans or resolve issues. This will illustrate your collaborative spirit and strategic thinking.
✨Communicate Clearly and Confidently
Practice distilling complex technical concepts into simple, actionable insights. During the interview, focus on clear communication and ensure you can articulate your thoughts effectively. This is crucial for a role that involves guiding customers and collaborating with various stakeholders.
