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For Companies At a Glance
- Tasks: Be the go-to IT support for a busy office, solving tech issues daily.
- Company: Join RSG Plc, a dynamic company focused on IT solutions and support.
- Benefits: Enjoy hands-on experience, a supportive team, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts wanting to develop skills in a fast-paced environment.
- Qualifications: 6-12 months in IT support; knowledge of Windows and networking is essential.
- Other info: Onsite role in Hinckley, with occasional out-of-hours support required.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
IT Support Engineer – £30,000 | Onsite in Leicestershire (Hinckley)Full-time | 5 days a week onsite
Our client is hiring for an IT Support Engineer to be the first point of contact for all things IT in a busy office in Hinckley. If you're passionate about tech, enjoy solving problems, and want to develop your IT career in a hands-on, fast-paced environment, they'd love to hear from you.
What You'll Be Doing:
- Acting as the go-to for all end-user IT support, managing and resolving incidents via our Helpdesk.
- Supporting both on-premise and cloud-based infrastructure.
- Assisting with network troubleshooting (LAN/WAN, VPN, firewalls).
- Managing Active Directory accounts and basic Group Policy tasks.
- Setting up and maintaining user equipment: laptops, desktops, mobile devices, etc.
- Delivering IT inductions to new starters and maintaining IT documentation.
- Collaborating with 3rd-party providers and supporting ongoing IT projects.
- Providing occasional out-of-hours support when required.
What You'll Bring:
- 6-12 months' experience in an IT Support or Service Desk role.
- Good knowledge of Windows 10/11, TCP/IP, Group Policy, Active Directory.
- Awareness of Windows Server (2016/19/22).
- A proactive approach with excellent communication and documentation skills.
- A genuine interest in learning and staying up to date with new technologies.
Bonus Points For:
- Familiarity with ITIL principles, Microsoft 365, Azure, VLANs, Hyper-V.
- Certifications such as CompTIA Network+ or ITIL Foundation.
Why Join?
This is a fantastic opportunity to grow your IT skills and gain exposure to a broad mix of infrastructure and user support in a close-knit team. Based fully onsite in Hinckley, Leicestershire, you'll be right at the heart of our operations and make a real impact.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer employer: F5
Contact Detail:
F5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for network issues like LAN/WAN and VPNs. Prepare to share examples of how you've successfully resolved similar problems in the past, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Network with current IT professionals or join relevant online forums and communities. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Consider obtaining certifications like CompTIA Network+ or ITIL Foundation if you haven't already. Mentioning your commitment to professional development can set you apart from other candidates and show your dedication to the IT field.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows 10/11, Active Directory, and any troubleshooting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences where you've successfully resolved IT issues or supported users.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as familiarity with TCP/IP, Group Policy, and any certifications like CompTIA Network+ or ITIL Foundation. This will help you stand out.
Show Enthusiasm for Learning: Express your genuine interest in staying updated with new technologies. Mention any recent courses or self-study you've undertaken to enhance your IT knowledge.
How to prepare for a job interview at F5
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Active Directory, and network troubleshooting. You might be asked to solve a technical problem on the spot, so brush up on your practical skills and be ready to demonstrate your knowledge.
✨Communicate Clearly
As an IT Support Engineer, you'll need to explain technical issues to non-technical users. Practice articulating complex concepts in simple terms, and ensure you listen carefully to the interviewer's questions to provide relevant answers.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive approach to problem-solving.
✨Express Your Willingness to Learn
Show enthusiasm for staying updated with new technologies and learning opportunities. Mention any relevant certifications or courses you're pursuing, as this demonstrates your commitment to professional growth in the IT field.
