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For Companies At a Glance
- Tasks: Support users with IT issues and manage device configurations in a secure environment.
- Company: Join a leading IT services provider with a focus on collaboration and growth.
- Benefits: Stable salary, structured hours, early finishes on Fridays, and skill development opportunities.
- Why this job: Make a real difference in a professional setting while enhancing your tech skills.
- Qualifications: Experience in IT support or strong technical aptitude; willingness to learn is key.
- Other info: Inclusive culture that values teamwork and offers career advancement.
The predicted salary is between 22000 - 26000 £ per year.
Job Description
Desktop Support Engineer
Salary: £26,000 – £30,000 per annumLocation: On-site in Barrow-in-FurnessClearance: Sole UK Nationals only – eligible for SC Security Clearance
About the Role:
- We're looking for an organised, hands-on Desktop Support Engineer to join a dedicated on-site team supporting a secure government environment. You'll play a key role in delivering high-quality IT support across Install, Move, Add and Change (IMAC) activities, ensuring users have the right equipment, configured correctly, and ready to perform.
- This role suits either an experienced IT Support Engineer or a career-changer with solid technical aptitude looking to grow within a structured, professional environment.
What You'll Do:
- Device Management: Build, configure, and rebuild user devices in line with service requirements.
- Inventory & Stock Control: Maintain accurate hardware records and follow stock control processes, including allocation and disposal.
- Service Coordination: Manage IMAC activities from initiation to completion, ensuring timely delivery against SLAs.
- Customer Experience: Provide a friendly, professional service at all times, supporting users on-site and ensuring minimal disruption.
- What You'll Bring
- Experience in IT support or a strong technical foundation with a willingness to learn.
- Working knowledge of Windows 7-10 and common software installation processes.
- Familiarity with ticketing systems (e.g. ServiceNow).
- Basic understanding of networking and server environments.
- Excellent communication, organisation, and troubleshooting skills.
- Ability to work under pressure, meet deadlines, and manage multiple tasks.
- A positive, adaptable mindset with a team-first approach.
Why Join:
Stable, full-time role in a secure, professional environment.
Structured hours with an early finish every Friday.
Opportunity to develop your technical skills and grow within a leading IT services provider.
Inclusive and welcoming culture that values collaboration and professional growth.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
Desktop Support Engineer employer: F5
Contact Detail:
F5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and don’t be shy about connecting on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to IT support scenarios. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences and skills during interviews. Show them you’re not just any candidate, but the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience, especially in IT support and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional, just like the service we provide.
Show Off Your Technical Skills: Don’t forget to mention your familiarity with Windows 7-10 and any ticketing systems you've used. If you have experience with IMAC activities or inventory management, make sure to include that too. We love seeing candidates who are ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at F5
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7-10 and common software installation processes. Be ready to discuss your experience with device management and any troubleshooting you've done in the past. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Familiarise Yourself with IMAC Activities
Since the role involves Install, Move, Add, and Change activities, it’s crucial to understand these processes. Prepare examples from your past experiences where you’ve managed similar tasks or how you would approach them. This will demonstrate your readiness for the job.
✨Show Off Your Communication Skills
As a Desktop Support Engineer, you'll need to provide a friendly and professional service. Practice explaining technical concepts in simple terms, as you might have to support users who aren’t tech-savvy. Good communication can set you apart from other candidates.
✨Demonstrate Your Team Spirit
This role values a team-first approach, so be prepared to discuss how you’ve worked collaboratively in the past. Share specific examples of how you’ve contributed to a team environment, especially in high-pressure situations. It’ll show that you’re not just a lone wolf but someone who thrives in a collaborative setting.
