At a Glance
- Tasks: Manage customer escalations and improve service performance while driving continuous service improvement.
- Company: Join a forward-thinking MSP focused on customer success and innovative technology solutions.
- Benefits: Up to £43,000 salary, private healthcare, enhanced pension, and 25 days holiday plus your birthday off.
- Other info: Great career progression opportunities into Customer Success, Technical Consultancy, or Leadership roles.
- Why this job: Be part of a team that redefines customer success and leverages AI for impactful service delivery.
- Qualifications: Experience in managed services, strong communication skills, and eligible for SC clearance.
The predicted salary is between 43000 - 43000 £ per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Join an MSP that's rethinking customer success. Our client delivers Cloud, Cyber Security, Data and Digital Transformation services across public and private sector organisations. They're investing heavily in AI, automation and customer success to move beyond the traditional MSP model of simply reacting to tickets. The focus is on helping customers get more value from their technology, reducing repetitive support activity and driving continuous service improvement.
The Role
You'll help manage escalations, improve service performance, identify trends and ensure customers receive maximum value from their IT services. You'll be involved in customer engagement, service reviews, onboarding activities and help discover how automation and AI can be used to improve service delivery and customer outcomes.
Key Responsibilities
- Manage customer escalations and service issues
- Conduct service reviews and customer engagement meetings
- Analyse ticket trends and service performance
- Identify opportunities for automation and service improvement
- Support onboarding and customer adoption activities
- Work closely with technical consultants and engineering teams
- Promote ITIL best practice and customer success outcomes
Technical Environment
You'll work across a broad technology landscape including:
- Microsoft 365
- Azure
- Intune
- Microsoft Security
- Oracle OCI
- Cisco & Networking Infrastructure
- Cloud & On-Prem Environments
- End User Computing
- Firewalls, Monitoring & Infrastructure Platforms
What We're Looking For
- MSP / Managed Services experience
- Service Desk, Infrastructure Support or Service Delivery background
- Strong customer-facing communication skills
- Experience handling incidents and escalations
- Microsoft 365 & Azure exposure
- ITIL Foundation Certification
- Experience with Halo, Autotask or similar ITSM tools
- Eligible for SC Clearance
Working Pattern & Benefits
Shift pattern between 07:00-19:00 (8-hour day) Low-volume on-call rota after probation Private Healthcare Enhanced Pension Scheme EMI Share Scheme 25 Days Holiday + Birthday Off + Bank Holidays
Career Progression
This role is designed for people who want to move beyond reactive support and develop into Customer Success, Service Delivery, Technical Consultancy, Account Management or Leadership positions over time.
Service Delivery Analyst in Bristol employer: F5
Join a forward-thinking Managed Service Provider in Bristol, where we prioritise customer success and innovation. With a strong focus on employee growth, we offer extensive career progression opportunities into roles such as Customer Success, Service Delivery, and Technical Consultancy. Enjoy a supportive work culture, competitive benefits including private healthcare and an enhanced pension scheme, and the unique advantage of free parking in a vibrant city known for its tech advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to customer success and think about how your skills can help them achieve their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Service Delivery Analyst, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP experience and customer-facing communication skills to show us you're the right fit for the Service Delivery Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success and how you can help improve service delivery. Share specific examples of how you've managed escalations or improved service performance in the past.
Showcase Relevant Experience:When filling out your application, emphasise your experience with Microsoft 365, Azure, and ITIL best practices. We want to see how your background aligns with our focus on automation and continuous service improvement.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at F5
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and ITIL best practices. Being able to discuss how these technologies can enhance customer success will show that you're not just familiar with the tools, but you understand their impact on service delivery.
✨Prepare for Customer Scenarios
Think about potential customer escalations or service issues you might encounter in the role. Prepare examples from your past experience where you've successfully managed similar situations. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Engage with the Company’s Vision
Research the company’s approach to customer success and their investment in AI and automation. Be ready to discuss how you can contribute to this vision and improve service performance. Showing that you align with their goals will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future direction. Inquire about their strategies for continuous service improvement or how they measure customer satisfaction. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
