At a Glance
- Tasks: Provide Level 2 technical support and resolve hardware/software issues for F5 products.
- Company: Join F5, a leader in cybersecurity and digital innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a dynamic tech environment.
- Why this job: Be part of a team that powers and protects applications globally.
- Qualifications: Experience in customer support and technical troubleshooting is essential.
The predicted salary is between 33075 - 40425 £ per year.
At F5, we strive to bring a better digital world to life.
Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
Powering and protecting applications
We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences.
Overview of EMEA Technical Support Engineer role
Do you enjoy problem-solving? Are you inspired by helping organizations across the globe?
If so, we have just the job for you.
Join F5’s team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment.
So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we’d love to hear from you.
Working as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in.
Your day‑to‑day activities will include
- Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
- Maintaining excellent customer communication, including project status, plan‑of‑actions, and resolution steps.
- Providing F5 customers and partners with a consistently high‑quality support experience.
- Working with our tier three engineering services team to overcome technical challenges.
- Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
- Writing and updating solution articles to share technical expertise internally and externally.
- Handling multiple cases and prioritizing tasks based on customer and business needs.
- Following standards‑based processes (as defined in our Quality Management System).
- Continuing your own professional development through participating in ongoing training on our products and related technologies.
- The following experience and skills will help you succeed as a Support Engineer at F5:
- Customer support experience with enterprise‑level corporate customers in production environments.
- Hands‑on technical experience with LAN/WAN operations (e. g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e. g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
- Solid grasp of TCP/IP protocols and the OSI model.
- Understanding packet captures using Wireshark.
- Knowledge of DNS and HTTP protocol in detail.
- Understating of SSL/TLS handshake.
- Experience of Network Security (e. g., Web Application Security, AAA, VPN, DDo S, Malware, Application Firewalls, etc.).
- Ability to read, write and speak English fluently, including technical concepts and terminology.
- Able to communicate technical information to customers with varying levels of technical knowledge.
- Good analytical problem‑solving abilities.
- Attention to detail.
The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time :
- Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (Java Script, Python, BASH, PERL, Node.
JS), Containers (Open Stack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
- Fluency in other languages.
- Experience with F5 technologies.
We’d love to hear from you!
Like the sound of life at F5? Get in touch - apply!
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
F5 offers a variety of reasonable accommodations for candidates.
Requesting an accommodation is completely voluntary.
F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
Request by contacting accommodations@f5. com.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.
However, the description may not be all‑inclusive, and responsibilities and requirements are subject to change.
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Technical Support Engineer (Network) in Addlestone employer: F5
F5 is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a strong focus on employee growth and development, team members are encouraged to pursue continuous learning and advancement opportunities. Located in London, employees benefit from a vibrant city atmosphere, diverse networking possibilities, and the chance to work with cutting-edge technologies in Cloud, Security AI, and Application Services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Network) in Addlestone
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including F5, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through F5
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at F5. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Support Engineer (Network) in Addlestone
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at F5 insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to F5 that you’re committed to staying ahead in the game.
How to prepare for a job interview at F5
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at F5 to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at F5.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
