At a Glance
- Tasks: Provide Level 2 technical support and resolve hardware/software issues for F5 products.
- Company: Join F5, a leader in empowering and protecting digital applications globally.
- Benefits: Enjoy competitive salary, career development, and a diverse, inclusive work culture.
- Other info: Opportunities to learn about cloud technologies, programming, and automation.
- Why this job: Be part of a team that makes a real impact on global organisations through innovative technology.
- Qualifications: Customer support experience and hands-on technical skills in networking and security.
The predicted salary is between 35000 - 45000 £ per year.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences.
Do you enjoy problem-solving? Are you inspired by helping organizations across the globe? If so, we have just the job for you. Join F5’s team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment. So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you.
Your day-to-day activities will include:
- Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
- Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
- Providing F5 customers and partners with a consistently high-quality support experience.
- Working with our tier three engineering services team to overcome technical challenges.
- Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
- Writing and updating solution articles to share technical expertise internally and externally.
- Handling multiple cases and prioritizing tasks based on customer and business needs.
- Following standards-based processes (as defined in our Quality Management System).
- Continuing your own professional development through participating in ongoing training on our products and related technologies.
The following experience and skills will help you succeed as a Support Engineer at F5:
- Customer support experience with enterprise-level corporate customers in production environments.
- Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
- Solid grasp of TCP/IP protocols and the OSI model.
- Understanding packet captures using Wireshark.
- Knowledge of DNS and HTTP protocol in detail.
- Understanding of SSL/TLS handshake.
- Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
- Ability to read, write and speak English fluently, including technical concepts and terminology.
- Able to communicate technical information to customers with varying levels of technical knowledge.
- Good analytical problem-solving abilities.
- Attention to detail.
The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time:
- Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
- Fluency in other languages.
- Experience with F5 technologies.
We’d love to hear from you! Like the sound of life at F5? Get in touch - apply!
Technical Support Engineer (Network) employer: F5 Networks
F5 is an exceptional employer that prioritises a diverse and inclusive work culture, empowering employees to thrive in a collaborative environment. With a strong focus on professional growth, F5 offers extensive training opportunities and the chance to work alongside industry experts in a highly technical field. Located in a vibrant area, employees benefit from a dynamic workplace that fosters innovation and creativity while contributing to meaningful cybersecurity solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Network)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at F5 Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like F5 Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer (Network)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to F5 Networks:Your cover letter is your chance to shine! Tell us why you want to work at F5 Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at F5 Networks!
How to prepare for a job interview at F5 Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
