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- Tasks: Provide Level 2 technical support and resolve hardware/software issues for F5 products.
- Company: Join F5, a leader in empowering and protecting digital applications globally.
- Benefits: Enjoy competitive salary, career development, and a diverse, inclusive work culture.
- Other info: Opportunities to learn about cloud technologies, programming, and automation.
- Why this job: Be part of a team that makes a real impact on global organisations through innovative technology.
- Qualifications: Customer support experience and hands-on technical skills in networking and security.
The predicted salary is between 35000 - 45000 £ per year.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences.
Do you enjoy problem-solving? Are you inspired by helping organizations across the globe? If so, we have just the job for you. Join F5’s team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment. So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you.
Your day-to-day activities will include:
- Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
- Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
- Providing F5 customers and partners with a consistently high-quality support experience.
- Working with our tier three engineering services team to overcome technical challenges.
- Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
- Writing and updating solution articles to share technical expertise internally and externally.
- Handling multiple cases and prioritizing tasks based on customer and business needs.
- Following standards-based processes (as defined in our Quality Management System).
- Continuing your own professional development through participating in ongoing training on our products and related technologies.
The following experience and skills will help you succeed as a Support Engineer at F5:
- Customer support experience with enterprise-level corporate customers in production environments.
- Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
- Solid grasp of TCP/IP protocols and the OSI model.
- Understanding packet captures using Wireshark.
- Knowledge of DNS and HTTP protocol in detail.
- Understanding of SSL/TLS handshake.
- Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
- Ability to read, write and speak English fluently, including technical concepts and terminology.
- Able to communicate technical information to customers with varying levels of technical knowledge.
- Good analytical problem-solving abilities.
- Attention to detail.
The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time:
- Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
- Fluency in other languages.
- Experience with F5 technologies.
We’d love to hear from you! Like the sound of life at F5? Get in touch - apply!
Technical Support Engineer (Network) employer: F5 Networks
Contact Detail:
F5 Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Network)
✨Tip Number 1
Network, network, network! Reach out to current or former F5 employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral. We all know how much that can help!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Dive into topics like TCP/IP protocols and network security. We want to see your passion for problem-solving and tech, so be ready to showcase that knowledge!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex concepts to customers with varying levels of tech knowledge. We suggest doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the F5 community. Let’s make it happen!
We think you need these skills to ace Technical Support Engineer (Network)
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us know how much you enjoy tackling challenges. Share specific examples of how you've solved technical issues in the past, especially in a customer support role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with LAN/WAN operations and network protocols. We want to see how your skills align with what we do at F5!
Communicate Clearly: Since you'll be dealing with customers who have varying levels of technical knowledge, it's crucial to demonstrate your ability to explain complex concepts simply. Use clear language in your application to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at F5 Networks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN/WAN operations, TCP/IP protocols, and the OSI model. F5 is looking for someone who can troubleshoot effectively, so be prepared to discuss your hands-on experience with network protocols and any relevant technologies.
✨Communicate Clearly
Since you'll be providing Level 2 technical support, practice explaining complex technical concepts in simple terms. Think about how you would communicate with customers who may not have a technical background. Clear communication can set you apart from other candidates.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. F5 values analytical problem-solving abilities, so think of scenarios where you identified issues and implemented effective solutions.
✨Emphasise Continuous Learning
F5 appreciates candidates who are eager to learn and grow. Be ready to discuss any ongoing training or certifications you've pursued, especially in areas like cloud technologies or programming. This shows your commitment to professional development and aligns with their culture of innovation.