At a Glance
- Tasks: Provide top-notch technical support and assist with systems administration.
- Company: Join F5, a leader in cybersecurity and digital innovation.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Dynamic work environment with a focus on continuous learning and improvement.
- Why this job: Make a real impact in a diverse team while enhancing your tech skills.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 30000 - 40000 £ per year.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
The Systems and Platform Administrator I is a hybrid role within the Digital organization, blending advanced end-user support with foundational systems and platform administration. This position delivers responsive Tier 2/3 technical support, supports endpoint deployment and lifecycle processes, and assists with the monitoring, maintenance, and reliability of enterprise systems and endpoint environments.
Key Responsibilities
- End-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications; troubleshoot hardware, operating system, application, and basic network connectivity issues; document incidents and resolutions in the ticketing system; follow defined SLAs; and escalate complex issues when appropriate.
- Endpoint Support & Deployment: Assist with endpoint management platforms such as Microsoft Intune, Configuration Manager, and Jamf; support device provisioning, imaging, software installation, and deployment processes; help maintain inventory and asset records; and follow endpoint security, compliance, and configuration standards.
- Systems & Platform Administration Support: Assist with monitoring enterprise systems, servers, and virtual environments; support user account provisioning, access management, and basic group policy administration; participate in system patching, updates, and maintenance activities; and support backup and recovery procedures under guidance.
- Collaboration & Documentation: Create and maintain knowledge base articles and technical documentation to support issue resolution, repeatable processes, and operational consistency; and communicate clearly with end users and stakeholders regarding incidents, service status, and planned updates.
- Continuous Learning & Improvement: Build foundational skills in systems administration and platform tools; identify opportunities to improve support processes and efficiency; and participate in team knowledge sharing, training, and operational improvement activities.
Knowledge, Skills, and Abilities
- Strong troubleshooting skills across Windows and macOS environments.
- Basic understanding of endpoint management tools, including Intune, Jamf, and Configuration Manager/SCCM.
- Foundational knowledge of networking concepts, including TCP/IP, VPN, DNS, and DHCP.
- Exposure to virtualization environments (e.g., VMware, cloud infrastructure), active directory environments, and enterprise backup/restore workflows.
- Strong customer service, communication, and follow-through skills.
- Ability to follow documented processes, work under guidance, and escalate appropriately.
- Interest in developing systems administration, automation, and platform engineering capabilities.
Qualifications
- Associate or bachelor’s degree in a technical field, or equivalent practical experience.
- 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role.
- Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.
Preferred Certifications
- CompTIA A+, Network+, or Security+.
- Microsoft, Apple, or Jamf support certifications.
- Endpoint management or cloud fundamentals certifications are a plus.
Additional Operational Expectations
- Support endpoint security and compliance initiatives, including vulnerability remediation, access reviews, patch compliance, and adherence to least privilege standards.
- Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow, Microsoft Teams, Zoom, VMware, Okta, and PowerShell automation workflows as applicable.
- Track and maintain service quality metrics including SLA adherence, documentation accuracy, customer satisfaction, ticket quality, and asset inventory accuracy.
Physical Demands and Work Environment
- Duties are performed primarily in a standard office or technical support environment.
- Requires extensive use of computers, communication systems, and collaboration platforms.
- May require approximately 5% of travel via automobile or airplane.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Systems & Platform Administrator in London employer: F5 Networks
At F5, we are committed to fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Systems & Platform Administrator, you will benefit from a collaborative environment that encourages continuous learning and innovation, while also enjoying the flexibility of a hybrid work model. Our focus on cybersecurity and application performance not only empowers our clients but also provides you with meaningful opportunities to make a real impact in the digital world.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Platform Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what F5 Networks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges F5 Networks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at F5 Networks!
✨Direct Apply to F5 Networks
Let's not forget to apply directly through the F5 Networks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems & Platform Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at F5 Networks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at F5 Networks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at F5 Networks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
