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- Tasks: Lead innovative Customer Success programs and enhance customer experiences.
- Company: Join F5, a leader in cybersecurity and digital innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer success and drive meaningful change.
- Qualifications: 5+ years in Customer Success with strong project management skills.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Operations, Principal Program Manager page is loaded## Customer Success Operations, Principal Program Managerremote type: Hybridlocations: London: Cork: Spain Homebase: France Homebase: UK Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RP1034357At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.**Customer Success Operations, Principal Program Manager****Customer Success Principal Program Manager** and help shape the future of how F5 delivers value to our customers. This role is perfect for experienced Customer Success Managers ready to scale their impact through strategic program leadership.This role requires a dynamic individual who can innovate, champion a large cross-functional program, and develop strategies to improve our ability to scale and drive outcomes across the customer lifecycle.**What You’ll Do*** Lead the design and execution of next-gen Customer Success programs that accelerate time-to-value, elevate customer experience, and boost team productivity.* Coordinate with key F5 stakeholders to design, build, launch, and measure the programs necessary to develop team culture and communication cross functionally.* Manage feature request backlogs and drive cross-functional collaboration across CS, CX, Sales, Product, and Support.* Communicate program impact to executive stakeholders and contribute to knowledge sharing via webinars, white papers, and internal resources.* Ensure the Customer Success team are aware of any changes to offering related processes and procedures including operational and business management changes.* Champion change management and culture-building initiatives across global CS teams.* Leverage AI to enhance engagement models and deliver scalable success strategies.* Collaborate closely with Sales, Marketing, Product, and Support teams to create a cohesive customer journey and continuously improve our approach.**What You Bring*** Required: 5+ years as a Customer Success Manager, with proven experience driving customer outcomes and managing strategic initiatives.* Bachelor’s degree and 8+ years in global organizations, with hands-on experience in customer success, program management, or related fields.* Strong business acumen, executive presence, and a customer-first mindset.* Expertise in project management, stakeholder alignment, and change enablement.* Experience with AI/ML applications in CS.* Excellent communication skills and ability to influence across teams.* Passion for innovation, collaboration, and continuous improvement.* Desire to thrive in a fast-paced, constantly changing, results-driven work environment.* Deep expertise in all aspects of project management: initiation, planning, execution, and closure.* Technical Aptitude to understand and explain the F5 products and services.* Ability to quickly grasp and distinctly explain technological and business concepts.* Proficiency in MS Office Suite (MS Excel & Power Point)* Design, implement, and facilitate skills & technology enablement’s for CSMs.* Experience with Gainsight and Gainsight’s Journey Orchestration is a plus.**What We’re Looking For*** A passion for building scalable, customer-centric processes.* Ability to simplify complex, ambiguous challenges into clear, actionable solutions.* Hands-on approach with a bias for action and operational excellence.* Strong ownership mindset and commitment to driving results.* Exceptional communicator—clear, confident, and professional across all levels.* Active listener who values collaboration and can influence cross-functional teams.* Creative problem-solver with sharp analytical skills and a love for teamwork.If you\’re energized by solving meaningful problems, shaping customer experiences, and working in a fast-paced, collaborative environment, this is your opportunity to make a big impact. Let’s elevate Customer Success together!The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.**Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or** **@myworkday.com)****.****Equal Employment Opportunity**It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.**Remote**: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. #J-18808-Ljbffr
Customer Success Operations, Principal Program Manager employer: F5 Networks, Inc.
Contact Detail:
F5 Networks, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Operations, Principal Program Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at F5 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching F5’s culture and values. Show us how your experience aligns with their mission to enhance customer success. Tailor your examples to highlight your impact in previous roles.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences, so frame them in a way that showcases your problem-solving abilities and how you’ve driven results in customer success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Operations, Principal Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Operations role. Highlight your experience in driving customer outcomes and managing strategic initiatives, as this is what we’re really looking for!
Showcase Your Skills: Don’t forget to emphasise your project management expertise and any experience with AI/ML applications in customer success. We want to see how you can bring innovation to the table!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your achievements and how they relate to the role. We appreciate a good communicator!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at F5 Networks, Inc.
✨Know Your Customer Success Inside Out
Before the interview, dive deep into the principles of customer success and how they apply to F5. Be ready to discuss your past experiences in driving customer outcomes and managing strategic initiatives, as this role is all about elevating customer experience.
✨Showcase Your Program Management Skills
Prepare specific examples that highlight your expertise in project management and stakeholder alignment. Think about times when you successfully led cross-functional teams or managed feature request backlogs, as these are key aspects of the role.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. This role requires excellent communication skills, so be prepared to demonstrate how you've influenced teams and communicated program impacts to executive stakeholders in the past.
✨Embrace Change and Innovation
F5 values a passion for innovation and continuous improvement. Be ready to discuss how you've championed change management initiatives and leveraged AI/ML applications in customer success. Show them you're not just adaptable but also proactive in driving results.