At a Glance
- Tasks: Lead a dynamic technical support team and enhance customer service.
- Company: Growing managed services provider in central Bristol.
- Benefits: Up to £40,000 salary, private healthcare, and 25 days holiday.
- Other info: Genuine career development opportunities in a supportive environment.
- Why this job: Shape the future of customer support while developing your leadership skills.
- Qualifications: Experience in MSP environments and strong customer management skills.
The predicted salary is between 40000 - 40000 £ per year.
Central Bristol | Office-Based (5 Days Per Week) | Up to £40,000 + Excellent Benefits
Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career? We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.
What You'll Be Doing
- Leading, coaching and developing a technical support team
- Managing customer escalations and service-related challenges
- Driving service improvements and operational efficiency
- Conducting customer service reviews and performance discussions
- Working closely with service desk, technical and project teams
- Using service data and reporting to identify trends and opportunities
- Supporting customer retention and long-term relationship development
What We're Looking For
- Experience within an MSP, IT Services or Managed Services environment
- Previous team leadership, mentoring or people management experience
- Strong customer-facing and stakeholder management skills
- Experience handling escalations and service improvement initiatives
- Good understanding of Microsoft cloud and modern workplace technologies
- ITIL knowledge or service management experience desirable
Essential Requirements
- Eligible for SC Clearance
- Full UK Driving Licence
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Genuine leadership and career development opportunities
This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery.
Technical Support Team Lead (MSP) employer: F5 consultants
Join a dynamic managed services provider in the heart of Central Bristol, where you'll lead a dedicated technical support team focused on delivering exceptional customer service. With a strong emphasis on employee growth, our company offers genuine leadership development opportunities, a competitive benefits package including private healthcare and a generous holiday allowance, and a vibrant office culture that fosters collaboration and innovation. This is not just a job; it's a chance to make a meaningful impact while enjoying the perks of working in a thriving city.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Lead (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at managed services providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your experience with Microsoft cloud technologies during interviews. Be ready to discuss specific projects where you improved service delivery or handled escalations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Team Lead (MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Team Lead role. Highlight your leadership experience and any customer-facing roles you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in MSP or IT services makes you the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you've driven service improvements or handled escalations successfully!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at F5 consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft cloud and modern workplace technologies. Being able to discuss these confidently will show that you're not just a leader but also technically savvy, which is crucial for a Technical Support Team Lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or handled escalations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to coach and develop others while driving service improvements.
✨Engage with Customer Scenarios
Think about potential customer service challenges you might face in this role. Be ready to discuss how you would manage escalations and improve customer satisfaction. This shows that you understand the importance of customer engagement and are proactive in finding solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current support processes and future goals. This not only demonstrates your interest in the role but also gives you insight into how you can contribute to their service delivery and operational performance.
