At a Glance
- Tasks: Provide hands-on technical support and manage customer issues to resolution.
- Company: Join a growing managed services business in central Bristol.
- Benefits: Up to £43,000 salary, private healthcare, and 25 days holiday.
- Other info: Great career progression opportunities in a dynamic office environment.
- Why this job: Combine your tech skills with customer service to make a real impact.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 43000 - 43000 £ per year.
Are you an experienced MSP professional looking for more than just ticket resolution? We're recruiting a Technical Support Specialist to join a growing managed services business, supporting a diverse client base across cloud, infrastructure, cybersecurity and modern workplace technologies. This is a hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery.
What You'll Be Doing
- Providing technical support and fault diagnosis across customer environments
- Owning customer issues and escalations through to resolution
- Supporting Microsoft 365, Azure and Intune environments
- Building strong relationships with customers and key stakeholders
- Supporting customer onboarding and service adoption
- Identifying recurring issues and service improvement opportunities
- Working closely with service desk, project and technical teams
What We're Looking For
- Previous experience within an MSP or IT Managed Services environment
- Experience in a 2nd/3rd Line Support, Escalation, Service Delivery or Technical Support role
- Strong knowledge of Microsoft 365, Azure and Intune
- Excellent customer-facing and communication skills
- Experience managing customer escalations and stakeholder expectations
- ITIL Foundation or equivalent knowledge desirable
Essential Requirements
- Eligible for SC Clearance
- Full UK Driving Licence
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Career progression into Service Delivery, Consultancy, Leadership or Account Management
If you're looking for a role where you can combine technical expertise with customer ownership and service improvement, we'd love to hear from you.
Technical Support Specialist (Azure, Microsoft 365, MSP) employer: F5 consultants
Join a dynamic managed services business in Central Bristol, where your technical expertise will be valued and your career can flourish. With a strong focus on employee growth, we offer excellent benefits including a matched pension scheme, private healthcare, and opportunities for career progression into various leadership roles. Our collaborative work culture encourages innovation and customer-centric solutions, making it an ideal environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Azure, Microsoft 365, MSP)
✨Tip Number 1
Get to know the company before your interview! Research their services, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. You might face scenario-based questions or even a live troubleshooting task, so brush up on your knowledge of Microsoft 365, Azure, and Intune.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've handled difficult situations or escalations in the past. Building strong relationships is key in this role, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, if you’re keen on this role, apply through our website for the best chance!
We think you need these skills to ace Technical Support Specialist (Azure, Microsoft 365, MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in MSP environments and your technical skills with Microsoft 365, Azure, and Intune. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing candidates who can connect their experiences to our mission of improving customer outcomes.
Show Off Your Customer Skills:Since this role is all about building strong client relationships, make sure to highlight your customer-facing experience. Share examples of how you've managed escalations or improved service delivery in previous roles – we want to know how you handle real-world challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've used these technologies in a support role. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples that highlight your communication skills and how you've built strong relationships with clients. Think about times when you managed escalations or improved customer outcomes, as these stories will resonate well.
✨Demonstrate Problem-Solving Abilities
Be ready to walk through your thought process when diagnosing technical issues. Interviewers love to see how you approach problems, so consider preparing a couple of real-life examples where you successfully resolved complex issues.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Plus, it shows that you’re genuinely interested in being part of their team.
