At a Glance
- Tasks: Support customers with IT issues and enhance their experience with our services.
- Company: Fast-growing Managed Service Provider in central Bristol.
- Benefits: Up to £30,000 salary, private healthcare, and 25 days holiday.
- Other info: Great training opportunities and a chance to build a long-term career.
- Why this job: Develop your technical skills while making a real difference for customers.
- Qualifications: Experience in IT support or customer-facing roles; strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Central Bristol | Office-Based (5 Days Per Week) | Up to £30,000 + Excellent Benefits
Looking to build your career within a fast-growing Managed Service Provider? We're recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience. This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment who enjoys working with customers and wants to develop their technical and professional skills.
What You'll Be Doing
- Acting as a key point of contact for customers
- Supporting service requests, incidents and escalations
- Coordinating with technical teams to resolve issues
- Supporting customer onboarding and service adoption
- Monitoring customer satisfaction and service performance
- Identifying opportunities for service improvement
- Building strong customer relationships
What We're Looking For
- Experience in an IT Support, Service Desk, MSP or customer-facing technical role
- Strong communication and customer service skills
- Good organisational and problem-solving abilities
- Experience using service desk, CRM or ITSM systems
- Understanding of Microsoft technologies and IT support environments
- ITIL Foundation or willingness to obtain certification
Essential Requirements
- Eligible for SC Clearance
- Full UK Driving Licence
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Excellent training and career development opportunities
If you're looking for a role where you can develop your technical skills, work closely with customers and build a long-term career in managed services, we'd love to hear from you.
Technical Support Associate (IT Support, MSP) employer: F5 consultants
Join a dynamic Managed Service Provider in the heart of Central Bristol, where your career as a Technical Support Associate will flourish. With a strong emphasis on employee growth, we offer excellent training opportunities, a supportive work culture, and a comprehensive benefits package including private healthcare and a generous holiday allowance. Experience a fulfilling role that not only enhances your technical skills but also allows you to build meaningful relationships with customers in a collaborative office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Associate (IT Support, MSP)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Managed Service Provider. Understand their services, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Associate, you'll need to explain technical issues clearly to customers. Try role-playing with a friend or family member to get comfortable with explaining complex concepts in simple terms.
✨Tip Number 3
Show off your problem-solving abilities! During interviews, be ready to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Associate (IT Support, MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Associate role and how your background makes you a perfect fit. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can effectively engage with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at F5 consultants
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and IT support environments. Be ready to discuss any relevant experience you have with service desk or CRM systems, as this will show your familiarity with the tools they'll expect you to use.
✨Customer Service Focus
Since this role is all about supporting customers, think of examples where you've gone above and beyond to help someone. Prepare to share stories that highlight your strong communication skills and ability to build relationships.
✨Problem-Solving Mindset
Be prepared to tackle some hypothetical scenarios during the interview. Think through how you would approach common IT issues or customer complaints, showcasing your organisational and problem-solving abilities.
✨Show Your Enthusiasm for Learning
Mention your willingness to obtain the ITIL Foundation certification if you haven't already. Employers love candidates who are eager to learn and grow, so express your interest in developing your technical and professional skills within the company.
