ServiceNow Implementation Consultant
ServiceNow Implementation Consultant

ServiceNow Implementation Consultant

Slough Full-Time 78000 - 102000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Design and develop innovative ServiceNow workflow applications for various experiences.
  • Company: Join a leading tech consultancy known for its cutting-edge solutions and remote work culture.
  • Benefits: Enjoy a competitive salary, bonus scheme, and the flexibility of working from home.
  • Why this job: Be part of a dynamic team that values creativity and collaboration while making a real impact.
  • Qualifications: Proven experience with ServiceNow, JavaScript, HTML, CSS, and integration skills required.
  • Other info: Opportunity to work on diverse projects and enhance your technical expertise.

The predicted salary is between 78000 - 102000 £ per year.

Your role

  • Technical Development - Design and develop solutions for ServiceNow workflow applications, including:
  • Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
  • Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
  • Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
  • User Experience - Utilise ServiceNow's Experience Layer components to build modern, intuitive user interfaces
  • Configure and enhance the Next Experience UI for tailored and seamless interactions
  • Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements
  • Integration and Data Management - Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
  • Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
  • Workflow data fabric and RaptorDB
  • Your skills and experience

    • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
    • Customer and Employee Insights: Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
    • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
    • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
    • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

    Additional pay: Bonus scheme

    Benefits: Company pension, Work from home

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    Contact Detail:

    F5 Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land ServiceNow Implementation Consultant

    ✨Tip Number 1

    Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent enhancements can give you an edge during discussions with potential employers, showcasing your commitment to staying current in the field.

    ✨Tip Number 2

    Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potentially open doors to job opportunities.

    ✨Tip Number 3

    Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this demonstrates your practical experience and problem-solving skills.

    ✨Tip Number 4

    Showcase your integration skills by discussing any relevant experiences with REST/SOAP APIs and IntegrationHub. Highlighting your ability to create seamless workflows between ServiceNow and external systems will make you a more attractive candidate.

    We think you need these skills to ace ServiceNow Implementation Consultant

    ServiceNow Platform Expertise
    Customer Experience Workflow Design
    IT Service Management (ITSM)
    Field Service Management
    HR Service Delivery (HRSD)
    JavaScript Proficiency
    HTML and CSS Skills
    Glide API Knowledge
    Flow Designer Experience
    IntegrationHub Familiarity
    REST/SOAP API Integration
    Data Migration Management
    User Interface Development
    Communication Skills
    Collaboration Skills
    Customer Journey Optimisation
    Employee Lifecycle Understanding

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and relevant technologies. Focus on specific projects where you've designed and developed solutions for Customer Experience, Technology Experience, or Employee Experience workflows.

    Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of ServiceNow Implementation Consultant. Mention your understanding of customer journey optimisation and how your skills align with the company's needs.

    Showcase Technical Proficiency: Clearly outline your technical skills in JavaScript, HTML, CSS, and any ServiceNow-specific tools you’ve used. Provide examples of how you've integrated ServiceNow with external systems to create seamless workflows.

    Highlight Communication Skills: Emphasise your ability to translate technical concepts into business outcomes. Include examples of how you've collaborated with diverse teams to achieve project goals, as this is crucial for the role.

    How to prepare for a job interview at F5 Consultants

    ✨Showcase Your ServiceNow Expertise

    Make sure to highlight your experience with the ServiceNow platform, especially in areas like Customer Experience and Employee Experience workflows. Be prepared to discuss specific projects where you've designed and developed solutions, as this will demonstrate your hands-on knowledge.

    ✨Demonstrate Technical Proficiency

    Brush up on your skills in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API and Flow Designer. You might be asked to solve a technical problem or explain how you would approach a particular integration challenge, so being well-versed in these areas is crucial.

    ✨Understand the Customer Journey

    Familiarise yourself with customer journey optimisation and employee lifecycle touchpoints. Be ready to discuss how your work has positively impacted these areas, as this shows that you understand the broader business implications of your technical role.

    ✨Communicate Effectively

    Practice translating complex technical concepts into clear business outcomes. During the interview, focus on your ability to collaborate with diverse teams and communicate effectively, as this is key for a role that involves working closely with clients and stakeholders.

    ServiceNow Implementation Consultant
    F5 Consultants
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