At a Glance
- Tasks: Lead a dynamic technical support team and drive service improvements.
- Company: Growing managed services provider in central Bristol.
- Benefits: Up to £40,000 salary, private healthcare, and generous holiday allowance.
- Other info: Genuine career development opportunities in a collaborative environment.
- Why this job: Shape a customer-focused support function and enhance service delivery.
- Qualifications: Experience in MSP or IT services, with strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Central Bristol | Office-Based (5 Days Per Week)
Up to £40,000 + Excellent Benefits
Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career? We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.
What You'll Be Doing
- Leading, coaching and developing a technical support team
- Managing customer escalations and service-related challenges
- Driving service improvements and operational efficiency
- Conducting customer service reviews and performance discussions
- Working closely with service desk, technical and project teams
- Using service data and reporting to identify trends and opportunities
- Supporting customer retention and long-term relationship development
What We're Looking For
- Experience within an MSP, IT Services or Managed Services environment
- Previous team leadership, mentoring or people management experience
- Strong customer-facing and stakeholder management skills
- Experience handling escalations and service improvement initiatives
- Good understanding of Microsoft cloud and modern workplace technologies
- ITIL knowledge or service management experience desirable
Essential Requirements
- Eligible for SC Clearance
- Full UK Driving Licence
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Genuine leadership and career development opportunities
This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery.
Technical Support Team Lead (MSP) in Newport employer: F5 consultants
Join a dynamic managed services provider in the heart of Central Bristol, where you will not only lead a dedicated technical support team but also enjoy a vibrant work culture that prioritises employee growth and customer satisfaction. With competitive benefits including private healthcare, a generous holiday allowance, and genuine opportunities for career advancement, this role offers a fulfilling path for those looking to make a meaningful impact in the IT services sector.
