At a Glance
- Tasks: Provide hands-on technical support and manage customer issues to resolution.
- Company: Dynamic managed services business in central Bristol with a focus on innovation.
- Benefits: Up to £43,000 salary, private healthcare, matched pension, and 25 days holiday.
- Other info: Opportunities for career progression into leadership or consultancy roles.
- Why this job: Join a growing team and make a real impact on customer service and technology.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 43000 - 43000 £ per year.
Central Bristol | Office-Based (5 Days Per Week) | Up to £43,000 + Excellent Benefits
Are you an experienced MSP professional looking for more than just ticket resolution? We're recruiting a Technical Support Specialist to join a growing managed services business, supporting a diverse client base across cloud, infrastructure, cybersecurity and modern workplace technologies. This is a hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery.
What You'll Be Doing
- Providing technical support and fault diagnosis across customer environments
- Owning customer issues and escalations through to resolution
- Supporting Microsoft 365, Azure and Intune environments
- Building strong relationships with customers and key stakeholders
- Supporting customer onboarding and service adoption
- Identifying recurring issues and service improvement opportunities
- Working closely with service desk, project and technical teams
What We're Looking For
- Previous experience within an MSP or IT Managed Services environment
- Experience in a 2nd/3rd Line Support, Escalation, Service Delivery or Technical Support role
- Strong knowledge of Microsoft 365, Azure and Intune
- Excellent customer-facing and communication skills
- Experience managing customer escalations and stakeholder expectations
- ITIL Foundation or equivalent knowledge desirable
Essential Requirements
- Eligible for SC Clearance
- Full UK Driving Licence
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Career progression into Service Delivery, Consultancy, Leadership or Account Management
If you're looking for a role where you can combine technical expertise with customer ownership and service improvement, we'd love to hear from you.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
Locations
Technical Support Specialist (Azure, Microsoft 365, MSP) in Newport, Wales employer: F5 consultants
Join a dynamic managed services business in the heart of Central Bristol, where your technical expertise will be valued and your career can flourish. With a strong focus on employee growth, we offer excellent benefits including a matched pension scheme, private healthcare, and opportunities for career progression into various leadership roles. Our collaborative work culture encourages innovation and customer-centric service delivery, making it an ideal environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Azure, Microsoft 365, MSP) in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at F5 consultants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like F5 consultants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist (Azure, Microsoft 365, MSP) in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to F5 consultants:Your cover letter is your chance to shine! Tell us why you want to work at F5 consultants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at F5 consultants!
How to prepare for a job interview at F5 consultants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
