At a Glance
- Tasks: Lead the evolution of digital workplace and end-user services for a seamless tech experience.
- Company: Join a progressive organisation focused on innovation and employee empowerment.
- Benefits: Competitive salary, bonus, and benefits with strong executive support.
- Other info: Dynamic role with autonomy to lead high-impact transformations.
- Why this job: Shape the future of employee technology experiences and drive impactful change.
- Qualifications: Proven leadership in user experience and deep expertise in Microsoft technologies.
The predicted salary is between 90000 - 130000 € per year.
Location: London and Manchester
Salary: £90-130k + Bonus + Benefits
About the Role
We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation. This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services—ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.
What You’ll Be Doing
- Define and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectives
- Lead the transformation from traditional IT support to a proactive, experience-led service model
- Own the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms
- Champion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvements
- Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms)
- Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics
- Lead, mentor, and scale a high-performing multi-disciplinary team
- Oversee suppliers, partners, and budgets, ensuring value, performance, and service innovation
- Act as a trusted advisor to senior stakeholders and business leaders, translating technology into measurable business outcomes
What We’re Looking For
- Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role
- Strong track record delivering Modern Workplace and DEX transformation programmes
- Deep expertise across Microsoft ecosystem and end-user platforms
- Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity)
- Strong understanding of IT Service Management (ServiceNow or similar) and service transformation
- Commercial awareness with experience managing budgets, suppliers, and outsourced services
- Passion for user-centred design, productivity, and employee experience
- Excellent stakeholder management, with the ability to influence C-suite and board-level decisions
What Success Looks Like
- A measurable improvement in employee productivity and satisfaction
- Reduced incidents through proactive and predictive support models
- Increased adoption and optimisation of digital workplace tools
- Clear, data-driven visibility of user experience and service performance at executive level
- A high-performing, engaged team delivering exceptional user outcomes
Why Join Us?
- Lead a high-impact digital workplace transformation
- Shape the future of how our employees experience technology
- Work in a progressive, innovation-led environment
- Enjoy strong executive support and the autonomy to make change happen
Head of End User Experience, Head of Modern Workplace in London employer: F5 consultants
Join us as the Head of End User Experience in London or Manchester, where you will lead a transformative digital workplace initiative that empowers employees through innovative technology. Our company fosters a progressive work culture that prioritises employee engagement and satisfaction, offering robust growth opportunities and strong executive support to drive meaningful change. With competitive salaries, bonuses, and a commitment to user-centric design, we are dedicated to creating an exceptional experience for both our employees and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Head of End User Experience, Head of Modern Workplace in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for a role in Modern Workplace, the better your chances of landing that dream job.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a presentation that highlights your achievements in user experience and workplace technology. This will help you stand out during interviews and demonstrate your strategic vision.
✨Tip Number 3
Prepare for interviews by researching the company’s current digital workplace initiatives. Be ready to discuss how you can drive their Modern Workplace strategy forward and improve employee experience with data-driven insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of End User Experience, Head of Modern Workplace in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of End User Experience. Highlight your leadership experience and any relevant projects that showcase your ability to drive Modern Workplace transformations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about user-centric design and how your vision aligns with our goals at StudySmarter. Be authentic and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on measurable outcomes. Did you improve employee satisfaction or productivity? Share those numbers! We love seeing how you've made a tangible impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of our digital workplace!
How to prepare for a job interview at F5 consultants
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies related to Modern Workplace and End User Experience. Brush up on tools like M365, Teams, and Intune, and be ready to discuss how you've used them to drive user engagement and productivity.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in transforming IT support into a proactive service model. Think about times when you’ve led a team or project that resulted in measurable improvements in user experience.
✨Be Data-Driven
Since this role is all about delivering a data-driven user experience, come prepared with metrics and analytics from your previous roles. Discuss how you’ve leveraged data to improve employee satisfaction and productivity, and how you plan to do the same in this new position.
✨Engage with Stakeholders
Demonstrate your ability to influence senior stakeholders by preparing to discuss your approach to stakeholder management. Share specific instances where you’ve successfully translated technology solutions into business outcomes, particularly at the C-suite level.
