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- Tasks: Troubleshoot and resolve technical issues in conference rooms while ensuring equipment functionality.
- Company: Join F5 Consultants, a top digital transformation consultancy with great career growth.
- Benefits: Enjoy private healthcare, flexible perks, and a supportive work environment.
- Why this job: Be part of an inclusive culture focused on continuous learning and professional development.
- Qualifications: 2+ years in AV hardware maintenance; strong communication skills required.
- Other info: Full-time office role in Barrow-In-Furness with SC Clearance eligibility.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from F5 Consultants
Founder & Managing Director of F5 Consultants
Location: Barrow-In-Furness (Office-based, full-time)
About the Role:
Join a leading digital transformation consultancy, renowned for excellent career progression opportunities.
Responsibilities:
- Act as the primary interface for troubleshooting, guidance, and resolution of conference room-related technical issues.
- Perform regular audits of conference room equipment and technology to ensure functionality and compliance.
- Address incidents and complete \”Install, Move, Add, Change\” (IMAC) tasks within agreed service level agreements (SLAs).
- Execute custom user requests, project tasks, and provide quotes while adhering to timelines and quality standards.
- Keep documentation updated and user-friendly for conference room technology and related processes.
Skills & Experience:
- Eligible for SC Clearance.
- Commitment to full-time office presence (5 days a week).
- Experience installing, configuring, and maintaining AV hardware such as projectors, displays, video conferencing systems, and audio equipment.
- At least 2 years’ experience providing medium-level fixes.
- Strong interpersonal and communication skills.
Why Join:
- Comprehensive benefits, including private healthcare and flexible perks.
- Continuous learning and professional development opportunities.
- Work in an inclusive, ethical environment recognized for its DEI initiatives.
- Company pension.
- Private medical insurance.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Business Consulting and Services
Referrals increase your chances of interviewing at F5 Consultants by 2x.
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Information Technology Support Technician employer: F5 Consultants
Contact Detail:
F5 Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific AV hardware and software mentioned in the job description. Understanding how to troubleshoot common issues with projectors, displays, and video conferencing systems will give you an edge during interviews.
✨Tip Number 2
Highlight your experience with IMAC tasks in your conversations. Be prepared to discuss specific examples of how you've successfully managed installations, moves, adds, and changes in previous roles.
✨Tip Number 3
Showcase your interpersonal and communication skills by preparing to discuss how you've effectively collaborated with teams or clients in the past. This is crucial for a role that involves troubleshooting and providing guidance.
✨Tip Number 4
Research F5 Consultants and their approach to digital transformation. Being knowledgeable about their values and initiatives, especially around DEI, can help you align your answers with their company culture during interviews.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with AV hardware and conference room technology. Use specific examples to demonstrate your troubleshooting skills and any previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent support. Mention your experience with IMAC tasks and how you ensure compliance and functionality of technical equipment, as these are key aspects of the role.
Highlight Communication Skills: Since strong interpersonal and communication skills are essential for this position, provide examples in your application that illustrate how you've effectively communicated technical information to non-technical users or resolved conflicts in a team setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at F5 Consultants
✨Know Your Tech
Familiarise yourself with the specific AV hardware and video conferencing systems mentioned in the job description. Be prepared to discuss your experience with installing, configuring, and maintaining these technologies, as this will demonstrate your technical competence.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully troubleshot technical issues or completed IMAC tasks. Highlight your ability to work under pressure and meet service level agreements, as this is crucial for the role.
✨Communicate Effectively
Since strong interpersonal and communication skills are essential, practice explaining complex technical concepts in simple terms. This will show that you can effectively guide users through technical issues and maintain user-friendly documentation.
✨Emphasise Continuous Learning
Express your commitment to professional development and continuous learning. Mention any relevant certifications or training you've undertaken, and be ready to discuss how you stay updated with the latest technology trends, especially in digital transformation.
