At a Glance
- Tasks: Lead the evolution of digital workplace and end-user services for a seamless tech experience.
- Company: Progressive organisation focused on innovation and employee empowerment.
- Benefits: Competitive salary, bonus, and benefits with strong executive support.
- Other info: Join a high-performing team in a dynamic, innovation-led environment.
- Why this job: Shape the future of employee technology experiences and drive impactful change.
- Qualifications: Proven leadership in user experience and deep expertise in Microsoft technologies.
The predicted salary is between 90000 - 130000 € per year.
We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation. This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services—ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.
What You’ll Be Doing
- Define and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectives.
- Lead the transformation from traditional IT support to a proactive, experience-led service model.
- Own the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms.
- Champion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvements.
- Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms).
- Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics.
- Lead, mentor, and scale a high-performing multi-disciplinary team.
- Oversee suppliers, partners, and budgets, ensuring value, performance, and service innovation.
- Act as a trusted advisor to senior stakeholders and business leaders, translating technology into measurable business outcomes.
What We’re Looking For
- Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role.
- Strong track record delivering Modern Workplace and DEX transformation programmes.
- Deep expertise across Microsoft ecosystem and end-user platforms.
- Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity).
- Strong understanding of IT Service Management (ServiceNow or similar) and service transformation.
- Commercial awareness with experience managing budgets, suppliers, and outsourced services.
- Passion for user-centred design, productivity, and employee experience.
- Excellent stakeholder management, with the ability to influence C-suite and board-level decisions.
What Success Looks Like
- A measurable improvement in employee productivity and satisfaction.
- Reduced incidents through proactive and predictive support models.
- Increased adoption and optimisation of digital workplace tools.
- Clear, data-driven visibility of user experience and service performance at executive level.
- A high-performing, engaged team delivering exceptional user outcomes.
Why Join Us?
- Lead a high-impact digital workplace transformation.
- Shape the future of how our employees experience technology.
- Work in a progressive, innovation-led environment.
- Enjoy strong executive support and the autonomy to make change happen.
Head of End User Experience, Head of Modern Workplace employer: F5 consultants
Join us as the Head of End User Experience in London or Manchester, where you will lead a transformative digital workplace initiative that empowers employees through innovative technology. Our company fosters a progressive and collaborative work culture, offering strong executive support, competitive salaries, and comprehensive benefits, alongside ample opportunities for professional growth and development. With a focus on user-centric design and employee satisfaction, we are committed to creating a meaningful and rewarding work environment for all our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Head of End User Experience, Head of Modern Workplace
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how you align with their mission, especially around user experience and digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of End User Experience, Head of Modern Workplace
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of End User Experience. Highlight your leadership experience and any relevant projects that showcase your ability to drive Modern Workplace transformations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about user-centric design and how your vision aligns with our goals. Share specific examples of how you've improved employee experiences in previous roles.
Showcase Your Technical Expertise:Don’t forget to mention your deep knowledge of the Microsoft ecosystem and any DEX tools you’ve implemented. We want to see how you can leverage these technologies to enhance our digital workplace.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at F5 consultants
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies related to Modern Workplace solutions. Brush up on Microsoft tools like M365, Teams, and Intune, as well as any relevant DEX tools. Being able to discuss these confidently will show that you’re not just familiar but passionate about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past, especially in transforming user experiences. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to lead a high-performing team and drive change effectively.
✨Understand the Business Impact
Be ready to discuss how technology can translate into measurable business outcomes. Think about how you can improve employee productivity and satisfaction through user-centric design. Showing that you understand the bigger picture will impress the interviewers.
✨Engage with Stakeholders
Prepare to talk about your experience in managing relationships with senior stakeholders. Have examples ready that illustrate your ability to influence decisions at the C-suite level. This is crucial for a strategic role like this, so showing your communication skills will be key.
