At a Glance
- Tasks: Lead the evolution of our digital workplace and enhance user experience across the organisation.
- Company: Join a progressive company focused on innovation and employee empowerment.
- Benefits: Competitive salary, strong executive support, and autonomy to drive change.
- Other info: Dynamic role with opportunities for professional growth and a high-performing team.
- Why this job: Shape the future of technology experiences for employees and lead impactful transformations.
- Qualifications: Proven leadership in end-user computing and expertise in Microsoft technologies.
The predicted salary is between 90000 - 130000 € per year.
We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation. This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services, ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.
What You'll Be Doing
- Define and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectives.
- Lead the transformation from traditional IT support to a proactive, experience-led service model.
- Own the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms.
- Champion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvements.
- Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms).
- Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics.
- Lead, mentor, and scale a high-performing multi-disciplinary team.
- Oversee suppliers, partners, and budgets, ensuring value, performance, and service innovation.
- Act as a trusted advisor to senior stakeholders and business leaders, translating technology into measurable business outcomes.
What We're Looking For
- Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role.
- Strong track record delivering Modern Workplace and DEX transformation programmes.
- Deep expertise across Microsoft ecosystem and end-user platforms.
- Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity).
- Strong understanding of IT Service Management (ServiceNow or similar) and service transformation.
- Commercial awareness with experience managing budgets, suppliers, and outsourced services.
- Passion for user-centred design, productivity, and employee experience.
- Excellent stakeholder management, with the ability to influence C-suite and board-level decisions.
What Success Looks Like
- A measurable improvement in employee productivity and satisfaction.
- Reduced incidents through proactive and predictive support models.
- Increased adoption and optimisation of digital workplace tools.
- Clear, data-driven visibility of user experience and service performance at executive level.
- A high-performing, engaged team delivering exceptional user outcomes.
Why Join Us?
- Lead a high-impact digital workplace transformation.
- Shape the future of how our employees experience technology.
- Work in a progressive, innovation-led environment.
- Enjoy strong executive support and the autonomy to make change happen.
Head of End User Experience, Head of EUX, Modern Workplace employer: F5 consultants
At RSG Plc, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work culture that empowers our employees to lead transformative digital workplace initiatives. With competitive salaries and comprehensive benefits, including strong executive support and opportunities for professional growth, our London and Manchester locations provide a vibrant environment where creativity and collaboration thrive. Join us to shape the future of employee experience and technology in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of End User Experience, Head of EUX, Modern Workplace
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to user experience and modern workplace technologies. We recommend practising common interview questions and tailoring your answers to showcase your leadership skills and strategic vision.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in transforming user experiences and implementing modern workplace solutions. We love seeing tangible results, so make sure to quantify your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can drive change and enhance employee experiences.
We think you need these skills to ace Head of End User Experience, Head of EUX, Modern Workplace
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of End User Experience. Highlight your leadership experience and any relevant projects that showcase your ability to drive user-centric technology solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the digital workplace and how your skills align with our vision for a seamless user experience.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved employee productivity or satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at F5 consultants
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies related to Modern Workplace and End User Experience. Brush up on tools like M365, Teams, and Intune, and be ready to discuss how you've used them to drive user engagement and productivity.
✨Showcase Your Leadership Skills
As a Head of EUX, your leadership experience is crucial. Prepare examples of how you've led teams through transformation programmes, focusing on user-centric design and service innovation. Highlight your ability to mentor and scale high-performing teams.
✨Be Data-Driven
Since this role emphasises data-driven decision-making, come prepared with insights or case studies that demonstrate how you've leveraged analytics to improve employee experience. Discuss any experience with DEX tools like Nexthink or Lakeside to show your analytical prowess.
✨Engage with Stakeholders
You’ll need to influence C-suite decisions, so practice articulating your vision clearly and confidently. Think about how you can translate technical jargon into business outcomes that resonate with senior stakeholders, showcasing your commercial awareness and strategic thinking.
