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- Tasks: Provide top-notch IT support and manage device configurations for users.
- Company: Join a leading IT services provider with a focus on collaboration.
- Benefits: Stable salary, company pension, and structured hours with early finishes on Fridays.
- Why this job: Grow your tech skills in a secure, professional environment while helping others.
- Qualifications: Experience in IT support or a strong technical foundation with a willingness to learn.
- Other info: Inclusive culture that values teamwork and professional development.
The predicted salary is between 26000 - 30000 £ per year.
Salary: £26,000 - £30,000 per annum
Location: On-site in Barrow-in-Furness
Clearance: Sole UK Nationals only - eligible for SC Security Clearance
About the Role: We are looking for an organised, hands-on Desktop Support Engineer to join a dedicated on-site team supporting a secure government environment. You will play a key role in delivering high-quality IT support across Install, Move, Add and Change (IMAC) activities, ensuring users have the right equipment, configured correctly, and ready to perform. This role suits either an experienced IT Support Engineer or a career-changer with solid technical aptitude looking to grow within a structured, professional environment.
What You Will Do:
- Device Management: Build, configure, and rebuild user devices in line with service requirements.
- Inventory & Stock Control: Maintain accurate hardware records and follow stock control processes, including allocation and disposal.
- Service Coordination: Manage IMAC activities from initiation to completion, ensuring timely delivery against SLAs.
- Customer Experience: Provide a friendly, professional service at all times, supporting users on-site and ensuring minimal disruption.
What You Will Bring:
- Experience in IT support or a strong technical foundation with a willingness to learn.
- Working knowledge of Windows 7-10 and common software installation processes.
- Familiarity with ticketing systems (e.g. ServiceNow).
- Basic understanding of networking and server environments.
- Excellent communication, organisation, and troubleshooting skills.
- Ability to work under pressure, meet deadlines, and manage multiple tasks.
- A positive, adaptable mindset with a team-first approach.
Why Join:
- Stable, full-time role in a secure, professional environment.
- Structured hours with an early finish every Friday.
- Opportunity to develop your technical skills and grow within a leading IT services provider.
- Inclusive and welcoming culture that values collaboration and professional growth.
Benefits: Company pension
Work Location: In person
Desktop Support Engineer employer: F5 Consultants
Contact Detail:
F5 Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We should also be ready to showcase our troubleshooting skills with real-life examples. Confidence is key!
✨Tip Number 3
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. It’s a small gesture that goes a long way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the Desktop Support Engineer role perfectly.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Desktop Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support experience or technical aptitude!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in the position, so let your personality come through.
Showcase Your Technical Skills: In your application, make sure to mention your familiarity with Windows 7-10, ticketing systems, and any other relevant tech skills. We’re looking for someone who can hit the ground running, so highlight your hands-on experience wherever possible!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at F5 Consultants
✨Know Your Tech
Brush up on your knowledge of Windows 7-10 and common software installation processes. Be ready to discuss your experience with these systems, as well as any troubleshooting you've done in the past. This will show that you’re not just familiar with the tech but can also handle it under pressure.
✨Showcase Your Customer Service Skills
Since this role involves providing a friendly, professional service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and how you’ve managed to keep users happy, even when things get tricky.
✨Familiarise Yourself with IMAC Activities
Understand the Install, Move, Add, and Change (IMAC) processes thoroughly. Be prepared to discuss how you would manage these activities from start to finish, ensuring timely delivery against SLAs. This shows you’re proactive and understand the importance of organisation in IT support.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, the tools they use, or the company culture. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a lasting impression.
