At a Glance
- Tasks: Manage customer escalations and improve service performance while driving continuous improvement.
- Company: Join a forward-thinking MSP focused on customer success and innovation.
- Benefits: Up to £43,000 salary, private healthcare, enhanced pension, and 25 days holiday.
- Other info: Great career progression opportunities into various roles like Customer Success and Technical Consultancy.
- Why this job: Make a real impact by helping customers maximise their IT services with cutting-edge technology.
- Qualifications: Experience in managed services, strong communication skills, and eligible for SC clearance.
The predicted salary is between 43000 - 43000 £ per year.
Join an MSP that's rethinking customer success. Our client delivers Cloud, Cyber Security, Data and Digital Transformation services across public and private sector organisations. They're investing heavily in AI, automation and customer success to move beyond the traditional MSP model of simply reacting to tickets. The focus is on helping customers get more value from their technology, reducing repetitive support activity and driving continuous service improvement.
The Role
You'll help manage escalations, improve service performance, identify trends and ensure customers receive maximum value from their IT services. You'll be involved in customer engagement, service reviews, onboarding activities and help discover how automation and AI can be used to improve service delivery and customer outcomes.
Key Responsibilities
- Manage customer escalations and service issues
- Conduct service reviews and customer engagement meetings
- Analyse ticket trends and service performance
- Identify opportunities for automation and service improvement
- Support onboarding and customer adoption activities
- Work closely with technical consultants and engineering teams
- Promote ITIL best practice and customer success outcomes
Technical Environment
You'll work across a broad technology landscape including:
- Microsoft 365
- Azure
- Intune
- Microsoft Security
- Oracle OCI
- Cisco & Networking Infrastructure
- Cloud & On-Prem Environments
- End User Computing
- Firewalls, Monitoring & Infrastructure Platforms
What We're Looking For
- MSP / Managed Services experience
- Service Desk, Infrastructure Support or Service Delivery background
- Strong customer-facing communication skills
- Experience handling incidents and escalations
- Microsoft 365 & Azure exposure
- ITIL Foundation Certification
- Experience with Halo, Autotask or similar ITSM tools
- Eligible for SC Clearance
Working Pattern & Benefits
Shift pattern between 07:00-19:00 (8-hour day)
- Low-volume on-call rota after probation
- Private Healthcare
- Enhanced Pension Scheme
- EMI Share Scheme
- 25 Days Holiday + Birthday Off + Bank Holidays
Career Progression
This role is designed for people who want to move beyond reactive support and develop into Customer Success, Service Delivery, Technical Consultancy, Account Management or Leadership positions over time.
Service Delivery Analyst in Bristol employer: F5 consultants
Join a forward-thinking Managed Service Provider in Bristol, where your role as a Service Delivery Analyst will not only enhance customer success but also contribute to innovative solutions in Cloud and Cyber Security. With a strong emphasis on employee growth, you will have access to career progression opportunities into various fields such as Technical Consultancy and Leadership, all while enjoying a supportive work culture that values continuous improvement and offers competitive benefits including private healthcare and an enhanced pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Analyst role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common questions related to customer success and service delivery, so you can showcase your skills confidently.
✨Tip Number 3
Show off your tech knowledge! Brush up on Microsoft 365, Azure, and ITIL best practices. Being able to discuss these topics will not only impress interviewers but also demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Service Delivery Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Analyst. Highlight your experience with customer engagement, service reviews, and any relevant ITIL practices. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background in MSP or service delivery makes you a perfect fit for us. Keep it engaging and personal!
Showcase Relevant Skills:Don’t forget to mention your technical skills, especially with Microsoft 365, Azure, and any ITSM tools like Halo or Autotask. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at F5 consultants
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like Microsoft 365 and Azure. Be ready to discuss how you've used these tools in past roles and how they can enhance service delivery.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully managed customer escalations or improved service performance. Highlight your communication skills and how you engage with clients to ensure they get maximum value from their IT services.
✨Understand the MSP Model
Research the Managed Service Provider (MSP) model and be prepared to discuss how it differs from traditional support. Think about how automation and AI can transform customer success and be ready to share your ideas.
✨ITIL Best Practices
Brush up on ITIL principles and be ready to explain how you've applied them in your previous roles. Discussing your ITIL Foundation Certification will show that you understand the importance of best practices in service delivery.
