At a Glance
- Tasks: Provide top-notch technical support and mentor junior engineers in a dynamic MSP environment.
- Company: Join a forward-thinking Managed Service Provider focused on customer success.
- Benefits: Competitive salary, professional development, and opportunities for career progression.
- Other info: Office-based role with customer site visits, fostering a collaborative team culture.
- Why this job: Make a real impact by improving customer outcomes and service quality.
- Qualifications: Strong 2nd/3rd line support experience and ITIL Foundation certification required.
The predicted salary is between 40000 - 50000 € per year.
We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services.
This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management.
- Use data and insight to proactively improve service delivery
- Work closely with 2nd line engineers, providing guidance and mentoring
- Monitor customer health and service desk data to identify risks and improvement areas
Onboarding, Adoption & Training:
- Deliver knowledge transfer and training to customers and internal teams
Service Improvement & Data Analysis:
- Analyse service desk metrics, alerting, and monitoring data
- Contribute to ITIL-aligned service delivery improvements
Commercial Awareness:
- Identify opportunities for upsell and cross-sell in collaboration with account teams
Technical Skills:
- Microsoft 365 Admin
- Windows Server, AD, Exchange
- Storage, server, and hardware operations
- Cloud & Hybrid
- Hybrid cloud design and support
- Cloud and virtual platform operations
- Cisco networking
- Cybersecurity fundamentals
Qualifications:
- Strong experience in 2nd/3rd line support with escalation ownership
- Experience mentoring, coaching, or leading by influence on a service desk
- ITIL Foundation (Required)
- Bachelor’s degree or equivalent hands-on experience
- Experience using ITSM & CRM platforms (Autotask, Halo or similar)
Senior 3rd Line Support IT Engineer in Bristol employer: F5 consultants
Join a dynamic and innovative team in Bristol as a Senior 3rd Line Support IT Engineer, where you will thrive in a collaborative work culture that prioritises customer success and professional growth. With a strong focus on mentoring and service improvement, our company offers ample opportunities for career advancement while providing a supportive environment that values your expertise and contributions. Enjoy the unique advantage of working closely with diverse clients and enhancing their IT experiences, all within a vibrant city known for its tech community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Support IT Engineer in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Azure, M365, and customer success. Share specific examples of how you've improved service delivery or mentored others—this will make you stand out.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, reach out to the hiring manager or team members on LinkedIn. Ask questions about the role and express your enthusiasm. This personal touch can really set you apart from the crowd.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in IT support and cloud technologies. Consider picking up certifications or attending workshops. This shows you're committed to growth and can bring fresh insights to the team.
We think you need these skills to ace Senior 3rd Line Support IT Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior 3rd Line Support Engineer role. Highlight your experience with Azure, M365, and any customer success initiatives you've been part of. We want to see how your skills align with what we’re looking for!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with Windows Server, AD, Exchange, and any cloud or hybrid solutions you’ve worked on. We love seeing candidates who can demonstrate their hands-on experience.
Highlight Mentoring Experience:Since this role involves mentoring and coaching, make sure to highlight any relevant experience you have in guiding others. Share specific examples of how you’ve helped colleagues or clients improve their skills or service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and other relevant technologies. Be prepared to discuss specific scenarios where you've used these tools to solve problems or improve service delivery.
✨Showcase Your Customer Success Skills
Since this role is highly customer-facing, think of examples where you've gone above and beyond for clients. Highlight your experience in mentoring and coaching others, as well as how you've contributed to improving customer outcomes.
✨Be Data-Driven
Familiarise yourself with key metrics related to service desk performance and customer health. Be ready to discuss how you've used data analysis to identify risks and drive service improvements in your previous roles.
✨Demonstrate Your Leadership Potential
Even if you're not applying for a management position, show that you have the mindset of a leader. Talk about times when you've taken initiative, influenced your team positively, or contributed to a collaborative environment.
