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- Tasks: Support e-commerce customers with M365 and cloud engineering while ensuring their success.
- Company: Join a dynamic e-commerce company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, benefits, and a hybrid work model with 4 days onsite.
- Other info: Opportunity for growth in a fast-paced, tech-driven environment.
- Why this job: Make a real impact by helping customers maximise their cloud services and build lasting relationships.
- Qualifications: Experience in customer success and strong IT knowledge required.
The predicted salary is between 44000 - 44000 £ per year.
We're seeking a highly skilled Customer Success Specialist & M365 Engineer to support our expanding e-commerce customer base. This hybrid role blends proactive customer success, technical escalation, and hands-on Microsoft cloud engineering across M365, Azure, AAD, Networking, Security, Defender, Endpoint, Purview, and Priva.
You will ensure customers achieve maximum value from our services while maintaining secure, compliant, and high-performing cloud environments.
- Drive customer retention, satisfaction, and long-term value
- Act as the escalation point for complex technical and service issues
- Lead onboarding and adoption of cloud and security services
- Build trusted, long-term customer relationships
- Use data insights to proactively manage customer health
Key Responsibilities:
- Issue Resolution & Support
- Serve as the primary escalation point for high-impact incidents
- Troubleshoot issues across M365, Azure, AAD, networking, and security tools
- Work closely with engineering teams to resolve complex technical challenges
- Maintain and improve internal knowledge base and documentation
- Proactive Engagement & Retention
- Monitor customer health metrics and proactively mitigate risk
- Conduct regular business reviews and strategic check-ins
- Identify adoption gaps and drive corrective action
- Onboarding & Training
- Deliver structured onboarding programmes for M365, Azure, and security services
- Provide training on Defender, Endpoint, Purview, Priva, and compliance tooling
- Track onboarding progress and ensure successful adoption
- Relationship Management
- Build trusted relationships with technical and executive stakeholders
- Act as a customer advocate across internal teams
- Ensure customer expectations are aligned with service delivery
- Data & Continuous Improvement
- Analyse service performance, usage, and security posture
- Identify opportunities for optimisation and automation
- Drive best practice across cloud, security, and customer success processes
- Customer Success Strategy & Commercial
- Identify upsell and cross-sell opportunities across cloud and security services
- Collaborate with sales, engineering, and service delivery teams
- Contribute to customer success strategy and roadmap
Technical Focus Areas:
- Microsoft 365 Administration (Exchange, SharePoint, Teams, Intune)
- Azure & AAD (identity, access, conditional access, governance)
- Networking (DNS, VPN, routing, firewalls, connectivity troubleshooting)
- Security & Compliance
- Microsoft Defender Suite
- Endpoint Management
- Purview (DLP, Information Protection, Compliance)
- Priva (privacy risk management)
- Modern Workplace configuration and optimisation
- Automation & Scripting (PowerShell desirable)
Required Experience:
- Customer Success, Service Delivery, or Account Management
- Experience handling escalations and complex service issues
- Strong IT services knowledge (cloud, infrastructure, cybersecurity)
- MSP or e-commerce environment experience preferred
Qualifications:
- ITIL Foundation (Required)
- Bachelor's degree or equivalent experience
- Certifications in M365, Azure, or Security (preferred)
M365 Engineer & Customer Success Specialist in Bristol employer: F5 consultants
Contact Detail:
F5 consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Engineer & Customer Success Specialist in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in M365, Azure, and customer success. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and technical scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace M365 Engineer & Customer Success Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of M365 Engineer & Customer Success Specialist. Highlight your experience with Microsoft 365, Azure, and customer success strategies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your technical skills can help our e-commerce customers thrive. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to issue resolution, onboarding, and relationship management. We’re keen to see how you've tackled complex technical challenges and driven customer satisfaction in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Azure, and security tools. Be ready to discuss specific features and how they can benefit customers. Familiarise yourself with common issues and solutions, as you'll likely be asked to troubleshoot scenarios during the interview.
✨Showcase Your Customer Success Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight any instances where you've turned a challenging situation into a positive outcome. This role is all about driving customer satisfaction, so demonstrating your ability to build trust is key.
✨Be Ready for Technical Scenarios
Expect to face technical questions or case studies that require you to think on your feet. Practice articulating your thought process when troubleshooting complex issues. This will show your problem-solving skills and your ability to handle high-pressure situations.
✨Understand the Business Side
Familiarise yourself with the e-commerce landscape and how cloud services can enhance business operations. Be prepared to discuss how you can identify upsell opportunities and contribute to the company's customer success strategy. Showing that you understand the commercial impact of your role will set you apart.