At a Glance
- Tasks: Provide top-notch technical support and mentor junior engineers in a dynamic MSP environment.
- Company: Join a forward-thinking tech company focused on customer success and service improvement.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative team culture.
- Other info: Opportunity to progress into technical leadership roles while working with cutting-edge technologies.
- Why this job: Make a real difference by enhancing customer experiences and driving service excellence.
- Qualifications: Strong 2nd/3rd line support experience and a passion for mentoring others.
The predicted salary is between 40000 - 50000 € per year.
We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role.
This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services.
This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management.
- Use data and insight to proactively improve service delivery
- Work closely with 2nd line engineers, providing guidance and mentoring
- Monitor customer health and service desk data to identify risks and improvement areas
Onboarding, Adoption & Training:
- Deliver knowledge transfer and training to customers and internal teams
Service Improvement & Data Analysis:
- Analyse service desk metrics, alerting, and monitoring data
- Contribute to ITIL-aligned service delivery improvements
Commercial Awareness:
- Identify opportunities for upsell and cross-sell in collaboration with account teams
Technical Skills:
- Microsoft 365 Admin
- Windows Server, AD, Exchange
- Storage, server, and hardware operations
- Cloud & Hybrid
- Hybrid cloud design and support
- Cloud and virtual platform operations
- Cisco networking
- Cybersecurity fundamentals
Requirements:
- Strong experience in 2nd/3rd line support with escalation ownership
- Experience mentoring, coaching, or leading by influence on a service desk
- ITIL Foundation (Required)
- Bachelor’s degree or equivalent hands-on experience
- Experience using ITSM & CRM platforms (Autotask, Halo or similar)
3rd Line support/Windows Server engineer in Bristol employer: F5 consultants
Join a dynamic and supportive team in Bristol, where we prioritise employee growth and development in a collaborative work culture. As a Senior 3rd Line Support Engineer, you will not only enhance your technical skills but also have the opportunity to mentor others, ensuring a fulfilling career path in a thriving Managed Service Provider environment. With a focus on customer success and service improvement, our company offers a unique blend of professional challenges and rewards, making it an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line support/Windows Server engineer in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your expertise in Windows Server or Azure, make sure to share them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 3rd Line Support Engineer. Think about how you’d handle customer escalations or service improvements, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to spot your application.
We think you need these skills to ace 3rd Line support/Windows Server engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Senior 3rd Line Support Engineer. Highlight your experience with Windows Server, Azure, and M365, as well as any mentoring or coaching you've done. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background in MSP environments makes you a perfect fit for us. Don’t forget to mention your desire to progress into technical leadership!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've used data and insights to improve service delivery. We love candidates who can demonstrate their analytical skills and proactive approach to problem-solving, especially in a customer-facing role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Azure, and M365. Be ready to discuss specific scenarios where you've used these technologies to solve problems or improve service delivery. The more examples you can provide, the better!
✨Show Off Your Customer Success Skills
This role is all about being customer-facing, so prepare to share experiences where you've improved customer outcomes. Think about times when you've mentored others or led initiatives that enhanced service quality. Highlighting your ability to build relationships will set you apart.
✨Demonstrate Your Analytical Mindset
Since you'll be analysing service desk metrics and identifying improvement areas, come prepared with examples of how you've used data to drive service improvements in the past. Discuss any ITIL-aligned processes you've implemented and the impact they had.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations. Practice responding to scenarios where you need to troubleshoot a complex issue or mentor a junior engineer. This will showcase your problem-solving skills and your ability to lead by influence.
