At a Glance
- Tasks: Manage customer escalations and improve service performance while engaging with clients.
- Company: Join a forward-thinking MSP focused on customer success and innovation.
- Benefits: Up to £43,000 salary, private healthcare, enhanced pension, and 25 days holiday.
- Other info: Great career progression opportunities into various roles like consultancy and leadership.
- Why this job: Make a real impact by helping customers maximise their IT services and embrace automation.
- Qualifications: Experience in managed services and strong communication skills required.
The predicted salary is between 43000 - 43000 £ per year.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Bristol (Office Based with Free Parking)
Up to £43,000 + Benefits
SC Clearance Eligibility Required
Join an MSP that's rethinking customer success. Our client delivers Cloud, Cyber Security, Data and Digital Transformation services across public and private sector organisations. They're investing heavily in AI, automation and customer success to move beyond the traditional MSP model of simply reacting to tickets. The focus is on helping customers get more value from their technology, reducing repetitive support activity and driving continuous service improvement.
The Role
You'll help manage escalations, improve service performance, identify trends and ensure customers receive maximum value from their IT services. You'll be involved in customer engagement, service reviews, onboarding activities and help discover how automation and AI can be used to improve service delivery and customer outcomes.
Key Responsibilities
- Manage customer escalations and service issues
- Conduct service reviews and customer engagement meetings
- Analyse ticket trends and service performance
- Identify opportunities for automation and service improvement
- Support onboarding and customer adoption activities
- Work closely with technical consultants and engineering teams
- Promote ITIL best practice and customer success outcomes
Technical Environment
You'll work across a broad technology landscape including:
- Microsoft 365
- Azure
- Intune
- Microsoft Security
- Oracle OCI
- Cisco & Networking Infrastructure
- Cloud & On-Prem Environments
- End User Computing
- Firewalls, Monitoring & Infrastructure Platforms
What We're Looking For
- MSP / Managed Services experience
- Service Desk, Infrastructure Support or Service Delivery background
- Strong customer-facing communication skills
- Experience handling incidents and escalations
- Microsoft 365 & Azure exposure
- ITIL Foundation Certification
- Experience with Halo, Autotask or similar ITSM tools
- Eligible for SC Clearance
Working Pattern & Benefits
- Shift pattern between 07:00-19:00 (8-hour day)
- Low-volume on-call rota after probation
- Private Healthcare
- Enhanced Pension Scheme
- EMI Share Scheme
- 25 Days Holiday + Birthday Off + Bank Holidays
Career Progression
This role is designed for people who want to move beyond reactive support and develop into Customer Success, Service Delivery, Technical Consultancy, Account Management or Leadership positions over time.
Service Delivery Analyst in Bath employer: F5 consultants
Join a forward-thinking Managed Service Provider in Bristol, where we prioritise customer success and innovation. With a strong focus on employee growth, we offer a supportive work culture that encourages career progression into roles such as Customer Success, Technical Consultancy, and Leadership. Enjoy competitive benefits including private healthcare, an enhanced pension scheme, and 25 days of holiday plus your birthday off, all while working in a dynamic environment that embraces AI and automation to enhance service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to customer success and be ready to discuss how your skills can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Service Delivery Analyst, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Delivery Analyst in Bath
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Service Delivery Analyst and tailor your application to highlight your relevant experience.
Showcase Your Skills:When writing your application, don’t just list your skills—show us how you've used them in real situations. Whether it's managing escalations or conducting service reviews, give us examples that demonstrate your expertise.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. We want to see who you are beyond your qualifications, so feel free to share your passion for customer success and technology.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your documents and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
Make sure you’re familiar with the technologies mentioned in the job description, like Microsoft 365 and Azure. Brush up on your knowledge of ITIL best practices too, as they’ll likely want to see how you can apply these in real-world scenarios.
✨Showcase Your Customer Success Mindset
Prepare examples that highlight your experience in managing customer escalations and improving service performance. Think about specific situations where you’ve turned a negative customer experience into a positive one, as this will demonstrate your commitment to customer success.
✨Be Ready for Scenario-Based Questions
Expect questions that ask how you would handle specific service delivery challenges. Practise articulating your thought process and decision-making skills, especially in relation to automation and service improvement opportunities.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their current challenges in service delivery and how they envision the role contributing to their goals. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
