Salary: £40,000 - £45,000 + up to 15% bonus + profit share scheme
Location: Central Bristol - 3 days onsite / 2 days WFH
Type: Permanent
We’re looking for an Applications Support Technician to join an established IT Applications team within a global company, supporting a broad portfolio of business-critical systems and applications.
This is a varied, hands-on role combining day-to-day application support with troubleshooting, system improvements and project work. You’ll take ownership of application issues through to resolution, working closely with internal users, wider IT teams and third-party suppliers.
Key responsibilities
- Provide technical support across a range of enterprise and business applications
- Investigate and resolve application incidents, faults and performance issues
- Troubleshoot issues across applications, databases and supporting infrastructure
- Work with third-party suppliers to manage escalations through to resolution
- Support application upgrades, implementations, rollouts and enhancements
- Assist with application configuration, maintenance and monitoring
- Create and maintain technical documentation and knowledge articles
- Identify opportunities to improve systems, processes and the overall support service
- Work closely with colleagues across IT and the wider business
What we're looking for
- Previous experience within Application Support, Applications Analysis, Business Systems Support or a similar role
- Experience supporting enterprise or business-critical applications
- Strong troubleshooting and problem-solving skills
- Exposure to SQL / SQL Server and an understanding of databases
- Good knowledge of Microsoft including 365 and Active Directory / Entra ID
- Experience working within an incident/service management environment
- Strong communication skills and confidence working with both technical and non-technical stakeholders
- Up to 15% annual bonus
- Company profit share scheme
- 25 days holiday with buy/sell options
- Enhanced maternity, paternity, adoption and shared parental leave
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Application Support Engineer employer: F5 Consultants
At RSG Plc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our hybrid working model allows for flexibility while ensuring our employees have access to cutting-edge technology and resources in the Reading area. With a strong focus on professional development and growth opportunities, we empower our team members to shape their careers while contributing to the evolution of enterprise-level platforms.
