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- Tasks: Resolve complex technical issues and enhance customer success in a dynamic MSP environment.
- Company: Join a forward-thinking company focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Office-based role with customer site visits, fostering collaboration and teamwork.
- Why this job: Make a real impact by improving customer experiences and mentoring future talent.
- Qualifications: Experience in 3rd line support and a passion for customer success.
The predicted salary is between 43000 - 43000 £ per year.
Location: Bristol Office-based 4 days per week + customer site visits
Salary: £43k + benefits
Start: ASAP (Immediate or up to 4 weeks' notice)
Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management.
Core Purpose:
- Drive customer satisfaction, retention, and service excellence
- Act as 3rd line escalation for complex, high-impact incidents
- Support onboarding, adoption, and ongoing customer success
- Provide a higher-level view of customer environments and engagement
- Use data and insight to proactively improve service delivery
Key Responsibilities:
- Issue Resolution
3rd Line Support Engineer employer: F5 consultants
Contact Detail:
F5 consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss specific scenarios where you've resolved complex issues or improved customer satisfaction. We want to see how you can bring that experience to our team.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining us.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart and show your enthusiasm for the role. Let us know you’re keen to be part of the team!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your experience with Azure and M365, and don’t forget to showcase any customer success stories that demonstrate your ability to drive satisfaction and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your MSP experience and how you’ve successfully mentored others in the past. We love seeing passion and personality!
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills and experiences relevant to the job. Discuss specific incidents you've resolved and how you’ve used data to improve service delivery. This will show us you’re ready for the challenges ahead!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at F5 consultants
✨Know Your Tech Inside Out
As a Senior 3rd Line Support Engineer, you'll need to demonstrate your expertise in Azure and M365. Brush up on the latest features and common issues, and be ready to discuss how you've resolved complex incidents in the past.
✨Showcase Your Customer Success Skills
This role is all about customer satisfaction. Prepare examples of how you've improved service delivery or enhanced customer experiences. Think about specific metrics or feedback that highlight your impact.
✨Be Ready to Mentor
Since mentoring is a key part of this position, come prepared with examples of how you've coached others. Discuss your approach to knowledge sharing and how you’ve helped team members grow in their roles.
✨Engage with Data-Driven Insights
The job requires using data to improve service delivery. Familiarise yourself with relevant metrics and be ready to discuss how you've used data to drive decisions or improvements in previous roles.