Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve customer inquiries via phone, email, and live chat.
- Company: Join an award-winning business in Barnsley with a strong reputation for customer service.
- Benefits: Enjoy a permanent role, competitive salary, pension, health insurance, and opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous experience in customer service, excellent communication skills, and a resilient attitude required.
- Other info: Shifts alternate weekly to support North American sales; initial training in Egham, Surrey.
The predicted salary is between 30000 - 42000 £ per year.
Due to restructure and promotion, a Customer Service Lead is required by an award-winning business in Barnsley to handle consumer customer enquiries via phone, email, and live chat, and resolve issues with deliveries efficiently.
Responsibilities include:
- Providing updates on customer orders
- Handling returns
- Addressing complaints
- Troubleshooting
Most sales are overseas, so after a 2-month training period, the role involves working on a shift basis Monday to Friday. Reporting to the Head of Customer Services, the Customer Service Lead will:
- Provide excellent customer service to high-net-worth consumers via telephone, email, and live chat
- Handle high volume tickets promptly, meeting response targets
- Ensure timely delivery of products
- Respond to inquiries according to guidelines
- Manage warranty issues effectively
- Coordinate with Sales, Purchasing, and Warehouse teams to foster strong relationships
- Work with the Head of Customer Services to resolve urgent issues
- Maintain a positive attitude and respond calmly to complaints
Experience required:
- Previous experience in a consumer-based telephone customer service role
- Customer-focused with excellent communication and negotiation skills
- Longevity in your CV
- Personable, attentive, with strong interpersonal skills
- Resilient, able to work under pressure, adaptable, quick thinker
- Understanding of good customer service and problem-solving skills to satisfy customers while minimizing costs
What’s on offer:
- Permanent full-time position in Barnsley
- Salary: £(amount), per year
- Opportunities to progress and build a team as the business grows
- Pension
- Days holiday
- Health and Life insurance
- Shifts will alternate weekly to support North American sales, with 1-hour breaks
- Initial 2 months training period
- Requirement to visit offices in Egham, Surrey as needed
Customer Service Advisor (lead) Permanent employer: F4P
Contact Detail:
F4P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (lead) Permanent
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled customer complaints or resolved issues. This will showcase your problem-solving skills and ability to maintain a positive attitude under pressure, which are crucial for this role.
✨Tip Number 3
Research common customer service scenarios and best practices, especially in a high-net-worth consumer context. Being able to speak knowledgeably about how to handle various situations will impress your interviewers and show your commitment to excellent service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Advisor (lead) Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in handling consumer inquiries. Emphasise your communication skills and any previous roles that required problem-solving under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the team at F4P.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as negotiation, adaptability, and interpersonal skills. Use bullet points to make these stand out and relate them to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in customer service roles.
How to prepare for a job interview at F4P
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer inquiries, resolved complaints, and provided excellent service, especially in high-pressure situations.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with high-net-worth consumers, it's crucial to exhibit your communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be ready to showcase your negotiation skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully managed customer issues or complaints, and be ready to explain your thought process and the outcomes.
✨Research the Company and Its Values
Familiarise yourself with the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they are looking for, demonstrating that you are a good fit for their team.
