Customer Service Advisor (lead) Permanent

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Customer Service Advisor (Lead) Permanent, Barnsley

Client:

F4P

Location:

Barnsley, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5c1cdd6c4a82

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Due to restructure and promotion, a Customer Service Lead is required by an award-winning business in Barnsley to handle consumer customer enquiries via phone, email, and live chat, and resolve issues with deliveries efficiently. Responsibilities include providing updates on customer orders, handling returns, addressing complaints, and troubleshooting. Most sales are overseas, so after a 2-month training period, the role involves working on a shift basis Monday to Friday.

Reporting to the Head of Customer Services, the Customer Service Lead will:

• Provide excellent customer service to high-net-worth consumers via telephone, email, and live chat
• Handle high volume tickets promptly, meeting response targets
• Ensure timely delivery of products
• Respond to inquiries according to guidelines
• Manage warranty issues effectively
• Coordinate with Sales, Purchasing, and Warehouse teams to foster strong relationships
• Work with the Head of Customer Services to resolve urgent issues
• Maintain a positive attitude and respond calmly to complaints

Experience required:

• Previous experience in a consumer-based telephone customer service role
• Customer-focused with excellent communication and negotiation skills
• Longevity in your CV
• Personable, attentive, with strong interpersonal skills
• Resilient, able to work under pressure, adaptable, quick thinker
• Understanding of good customer service and problem-solving skills to satisfy customers while minimizing costs

What’s on offer:

• Permanent full-time position in Barnsley
• Salary: £(amount), per year
• Opportunities to progress and build a team as the business grows
• Pension
• Days holiday
• Health and Life insurance
• Shifts will alternate weekly to support North American sales, with 1-hour breaks
• Initial 2 months training period
• Requirement to visit offices in Egham, Surrey as needed

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