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- Tasks: Be the go-to person for customer support and solve tech queries.
- Company: Join a specialist software provider with a focus on customer service.
- Benefits: Earn a competitive salary, enjoy hybrid working, and receive great perks.
- Why this job: Make a difference by helping customers in a dynamic tech environment.
- Qualifications: Fluent in English and Spanish with customer service experience.
- Other info: Enjoy 24 days holiday, social events, and excellent career growth.
The predicted salary is between 19200 - 28800 £ per year.
Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdesk to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities:
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Skills & Experience:
Essential:
- Fluent in English and Spanish
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Familiarity with HubSpot and Aircall is a plus
Benefits:
- c. £32,000+ salary (depending on experience)
- Hybrid working (2 days office / 3 days home)
- 24 days holiday + bank holidays
- Pension, healthcare & gym discount
- Free parking, laptop provided
- Bonus, social events & additional perks
Working Hours:
- 37.5 hours per week
- 8:00am - 4:30pm (1-hour lunch)
- First 3 months: 3 days per week in the office for onboarding, then 2 days in office
Technical Helpdesk - Spanish in Woking employer: F4P Recruit
Contact Detail:
F4P Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk - Spanish in Woking
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. It’ll help you feel more confident when you’re on the phone or in an interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Helpdesk - Spanish in Woking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being the go-to person for Spanish-speaking customers, make sure to highlight your fluency in both English and Spanish. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you're writing your application, focus on your customer service or helpdesk experience. We love seeing how you've handled customer queries in the past, so give us some juicy examples that showcase your skills and how you triaged support tickets.
Be Professional Yet Personable: Your written communication should reflect a professional tone while still being friendly. We’re looking for someone who can connect with customers, so let your personality shine through in your application without losing that professional edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at F4P Recruit
✨Brush Up on Your Tech Knowledge
Make sure you’re familiar with the software and tools mentioned in the job description, like CRM systems and SQL. Being able to discuss these confidently will show your interest in the tech environment and help you stand out.
✨Practice Your Bilingual Skills
Since this role requires fluency in both English and Spanish, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your communication skills effectively.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you provided excellent customer service. Highlight situations where you triaged support tickets or resolved customer queries, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
