Software Onboarding Executive in Woking

Help customers succeed. Power the move to the cloud. Grow with us.

We are looking for a motivated and organised Software Onboarding Executive with a 2nd European language either Italian, Spanish or French ideally, to join our Customer Success team and play a key role in helping customers get the very best from our software. This is a hands-on, delivery-focused role in a growing B2B software business, perfect for someone who enjoys structure, working with people, and seeing projects through from start to finish with plenty of support from experienced colleagues along the way.

What you'll be doing

• At the start, your main focus will be supporting customers as they migrate from on-premise systems to our cloud platform, a hugely important part of our growth journey. As you build confidence and experience, there’s real scope to expand into onboarding new customers and supporting additional products.
• You’ll be a trusted guide for customers during onboarding, keeping things organised, moving, and positive.

Your key responsibilities

• Customer onboarding
  • Support the onboarding of existing customers migrating from on-premise solutions to the cloud.
  • Assist with onboarding new customers as required.
  • Support secondary product onboarding for existing customers, with guidance from senior team members.
  • Ensure onboarding activities are delivered in a structured, organised, and timely way.
• Customer communication
  • Act as a friendly point of contact for customers during onboarding, backed by the wider team.
  • Provide clear, reassuring updates on progress and next steps.
  • Flag and escalate issues that could impact timelines or customer satisfaction.
• Process & administration
  • Follow defined onboarding playbooks and processes.
  • Keep onboarding tasks, records, and communications accurate and up to date.
  • Use CRM and ticketing systems to track activity and customer queries (HubSpot experience is a bonus).

What we're looking for

• You don’t need to tick every box; we’re much more interested in attitude, organisation, and willingness to learn.
• Experience or strong interest in working in a B2B software or tech environment.
• Exposure to SaaS and/or on-premise software is helpful, but not essential.
• Comfortable learning new systems and tools (CRM/ticketing experience preferred).
• Strong organisational skills and attention to detail.
• Clear written and verbal communication skills in both English and 2nd European language, French, Italian or Spanish ideally.
• Confident speaking with customers on the phone.
• Proactive, reliable, and happy working within clearly defined responsibilities.
• Able to work in the office at least two days per week.

What you'll get

• A clearly scoped role with structured training and support.
• Hands-on experience with cloud migrations and customer onboarding.
• A supportive, collaborative team with room to grow the role over time.
• A role well suited to career returners, recent graduates, or anyone looking to build experience in software and customer success.

Benefits

• Salary: £30,000 - £32,000 (depending on experience)
• 24 days holiday + bank holidays (rising to 27 with service)
• Pension
• Healthcare (including 50% discount at the gym next door)
• Free parking
• Casual dress
• Discretionary bonus
• Laptop provided
• Free mobile phone: unlimited calls & texts, 30GB data + £30 monthly allowance (upgrade every 2 years)
• Cycle to Work scheme
• Childcare vouchers
• Staff discounts on gadgets and products
• Social events twice a year (on us!)
• Flexible working hours: 8:30-4:30 or 9:30-6 (37.5 hours per week) - 2 days in office after training (3 days during training)