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For Companies At a Glance
- Tasks: Be the go-to person for customer support, solving tech queries and routing tickets.
- Company: Join a specialist software provider with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a difference by helping customers navigate tech challenges in a dynamic environment.
- Qualifications: Fluent in English and Spanish with a knack for customer service.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdesk to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities:
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Skills & Experience:
Essential:
- Fluent in English and Spanish
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Familiarity with HubSpot and Aircall is a plus
Technical Helpdesk - Spanish in Stoughton employer: F4P Recruit
Contact Detail:
F4P Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk - Spanish in Stoughton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Helpdesk - Spanish in Stoughton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being the go-to person for Spanish-speaking customers, make sure to highlight your fluency in both English and Spanish. Use clear examples in your application that showcase your communication skills in both languages.
Tailor Your Experience: When you’re writing your application, focus on your customer service or helpdesk experience. We want to see how you've handled customer queries in the past, so share specific examples that demonstrate your problem-solving skills and tech-savviness.
Be Professional Yet Approachable: Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We’re looking for someone who can connect with customers, so a friendly and approachable style will go a long way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about what we do and how you can fit into our team.
How to prepare for a job interview at F4P Recruit
✨Brush Up on Your Tech Knowledge
Make sure you’re familiar with the software and tools mentioned in the job description, like CRM systems and reporting tools. Being able to discuss these confidently will show that you're genuinely interested in the role and can hit the ground running.
✨Practice Your Bilingual Skills
Since this role requires fluency in both English and Spanish, practice answering common interview questions in both languages. This will help you feel more comfortable switching between languages during the interview and demonstrate your communication skills.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or helped customers effectively, as this will resonate well with the interviewers looking for a customer-focused candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the tools they use. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
