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For Companies At a Glance
- Tasks: Be the go-to person for customer support in a tech-savvy environment.
- Company: Join a specialist software provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks.
- Why this job: Make a difference by helping customers solve their tech issues.
- Qualifications: Fluent in English and Spanish with customer service experience.
- Other info: Dynamic team culture with opportunities for growth and social events.
The predicted salary is between 19200 - 28800 £ per year.
Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdesk to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities:
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Skills & Experience:
Essential:
- Fluent in English and Spanish
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Familiarity with HubSpot and Aircall is a plus
Benefits:
- c. £32,000+ salary (depending on experience)
- Hybrid working (2 days office / 3 days home)
- 24 days holiday + bank holidays
- Pension, healthcare & gym discount
- Free parking, laptop provided
- Bonus, social events & additional perks
Working Hours:
- 37.5 hours per week
- 8:00am - 4:30pm (1-hour lunch)
- First 3 months: 3 days per week in the office for onboarding, then 2 days in office
Technical Helpdesk - Spanish in Guildford employer: F4P Recruit
Contact Detail:
F4P Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk - Spanish in Guildford
✨Tip Number 1
Get your tech game on! Brush up on your software knowledge and be ready to chat about it. The more you know, the better you'll impress during those interviews.
✨Tip Number 2
Practice your Spanish! Since this role is all about helping customers in Spanish, make sure you're comfortable switching between languages. It’ll show you’re ready for the job!
✨Tip Number 3
Network like a pro! Connect with people in the tech industry on LinkedIn or at local events. You never know who might have a lead on that perfect Technical Helpdesk role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it’s the best way to get noticed by the hiring team.
We think you need these skills to ace Technical Helpdesk - Spanish in Guildford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being the go-to person for Spanish-speaking customers, make sure to highlight your fluency in both English and Spanish. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you're writing your application, focus on your customer service or helpdesk experience. We love seeing how you've handled customer queries in the past, so give us some juicy examples that showcase your skills and how you triaged support tickets.
Be Professional Yet Approachable: Your written communication should reflect a professional tone while still being friendly. We’re looking for someone who can connect with customers easily, so let your personality shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at F4P Recruit
✨Brush Up on Your Tech Knowledge
Make sure you’re familiar with the software and tools mentioned in the job description, like CRM systems and SQL. A solid understanding of these will help you answer technical questions confidently and show your genuine interest in the role.
✨Practice Your Bilingual Skills
Since this role requires fluency in both English and Spanish, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your communication skills to the interviewer.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlighting your customer-focused approach will resonate well with the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, or the tools they use. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
