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- Tasks: Provide top-notch support to customers and resolve software queries.
- Company: Join a specialist software provider with a focus on customer satisfaction.
- Benefits: Earn £32,000+, enjoy hybrid working, and receive great perks.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluent in English and Spanish with customer service experience.
- Other info: Dynamic team environment with opportunities for growth and social events.
The predicted salary is between 19200 - 28800 £ per year.
Our client is a specialist software provider, looking for a Spanish speaking Software Support Exec to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities:
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Skills & Experience:
Essential:
- Fluent in English and Spanish
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Familiarity with HubSpot and Aircall is a plus
Benefits:
- £32,000+ salary (depending on experience)
- Hybrid working (2 days office / 3 days home)
- 24 days holiday + bank holidays
- Pension, healthcare & gym discount
- Free parking, laptop provided
- Bonus, social events & additional perks
Working Hours:
- 37.5 hours per week
- 8:00am - 4:30pm (1-hour lunch)
- First 3 months: 3 days per week in the office for onboarding, then 2 days in office
Spanish Speaking Software Support Exec in Guildford employer: F4P Recruit
Contact Detail:
F4P Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Software Support Exec in Guildford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Spanish Speaking Software Support Exec in Guildford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about supporting Spanish-speaking customers, make sure to highlight your fluency in both English and Spanish. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you’re writing your application, focus on your customer service or support experience. We love seeing how you've helped customers in the past, so share specific examples that showcase your skills and how they relate to this role.
Be Professional Yet Personable: We’re looking for someone who can communicate clearly and professionally. While you want to keep it friendly, make sure your application reflects a strong telephone manner and professionalism that aligns with our tech environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at F4P Recruit
✨Brush Up on Your Tech Knowledge
Make sure you’re familiar with the software products the company offers. Understanding their features and common issues can help you answer questions more confidently and show your genuine interest in the tech environment.
✨Practice Your Bilingual Skills
Since this role requires fluency in both English and Spanish, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your communication skills effectively.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully handled customer queries or resolved issues. Highlighting your customer-focused approach will resonate well with the interviewers.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM or telephony systems, be ready to discuss it. If not, do a bit of research on tools like HubSpot and Aircall, as mentioning them could give you an edge in the interview.