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- Tasks: Be the go-to person for Spanish-speaking customers, handling support tickets and calls.
- Company: Join a specialist software provider with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and great perks.
- Why this job: Make a difference in tech by helping customers solve their issues.
- Qualifications: Fluent in English and Spanish with customer service experience.
- Other info: Perfect for those who thrive in a dynamic tech environment.
The predicted salary is between 25000 - 30000 £ per year.
A specialist software provider is seeking a Customer Support Executive as the first point of contact for Spanish-speaking customers. The role involves triaging support tickets, answering calls, and providing professional customer communication.
Essential skills include fluency in English and Spanish, along with experience in customer service. The position offers a salary between £25,000-£30,000, hybrid working options, and additional benefits. This is an excellent opportunity for a customer-focused individual in a tech environment.
Bilingual Tech Support Exec (Spanish/English) - Hybrid in Guildford employer: F4P Recruit
Contact Detail:
F4P Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Tech Support Exec (Spanish/English) - Hybrid in Guildford
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both Spanish and English fluently, as you'll need to switch between the two effortlessly when dealing with customers. We want you to shine in those conversations!
✨Tip Number 2
Get familiar with common tech support scenarios. Think about the types of issues customers might face and how you would resolve them. This will help you feel more confident during interviews and show that you're ready for the role.
✨Tip Number 3
Network with others in the tech support field. Join online forums or local meetups where you can connect with professionals. They might have insider tips or even know about job openings that aren't advertised yet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Bilingual Tech Support Exec (Spanish/English) - Hybrid in Guildford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about supporting Spanish-speaking customers, make sure to highlight your fluency in both English and Spanish. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When you’re writing your application, focus on your customer service experience. We love seeing how you've handled support tickets or calls in the past, so share specific examples that showcase your skills and problem-solving abilities.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at F4P Recruit
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both Spanish and English, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you may be asked to demonstrate your proficiency during the conversation.
✨Know the Company and Its Products
Research the specialist software provider thoroughly. Understand their products, services, and customer base. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle specific situations, especially those involving tech support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer-Focused Attitude
Emphasise your passion for helping customers and providing excellent service. Share examples from your past experiences where you went above and beyond to assist a customer, as this will resonate well with the interviewers looking for a customer-focused individual.
