Head of Client Delivery

Location: London

Employment Type: Full time

Location Type: On-site

Department: Customer Success & Implementation

Compensation: Base Salary £115K – £140K • Offers Equity

About Kernel: Enterprise AI only works when the underlying data is accurate - but most CRMs are filled with duplicates, broken hierarchies, and outdated information that undermine forecasting, territory planning, and AI deployments. We’ve raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to solve this with Agentic Company Data - the AI-native alternative to Dun & Bradstreet. RevOps teams at Gong, Navan, Mistral, AlphaSense, and Zip use Kernel to eliminate duplicates, fix hierarchies, and deliver the accuracy they need to operate with confidence. What a RevOps expert can do manually for a single record, Kernel can do safely at scale for an entire CRM. Our platform gives teams confidence in the data foundation that powers enterprise decision‑making and AI.

The Role: This is a hands‑on leadership role owning how Kernel delivers for its enterprise clients. You’ll sit at the intersection of client success, solutions engineering, and implementation – leading both the function and the team behind it. You’ll work closely with Sales, Product, and Engineering to ensure every client in our portfolio is getting real value, fast. In practice that means two things: being a strong client partner yourself, and being an even stronger people manager for the team that does this work every day.

What You’ll Be Doing:

• Client leadership: Own the client relationship at a senior level across a portfolio of enterprise accounts. Keep implementations moving at pace – time‑to‑value should be fast. Drive the client relationship forward through regular cadence – present, proactive, and trusted at every stage. Act as the escalation point for complex delivery challenges – you’re comfortable pushing back. Partner with Sales on expansions, renewals, and new account onboarding. US‑based clients are a significant part of the portfolio, so evening availability is expected.
• Team management: Lead and develop a team of Solutions Engineers and Implementation specialists. Run 1:1s, build growth plans, give clear feedback – the team needs a leader who genuinely invests in them. Manage performance with rigour, including having difficult conversations when needed. Build a culture of accountability and craft.
• The other 10%: Partner with finance, ops, product on cross‑functional projects and process improvements. Help define how the delivery function scales as we grow from 50 to 100+ enterprise customers. The role will evolve as Kernel does – you’ll take on things that don’t exist yet, and leave your mark on how this function is built.

What You Bring:

• You’ve spent meaningful time in a startup environment and it suits you – you’re not looking for it to slow down.
• 10+ years in client‑facing roles: customer success, implementation, solutions engineering, or technical account management.
• 3+ years managing a team, with real examples of developing people and holding performance standards.
• Experience in a fast‑moving startup – you’re comfortable with ambiguity and a changing brief.
• Proven track record of owning complex, multi‑stakeholder enterprise implementations end‑to‑end.
• Technically literate – comfortable with APIs, JSON, data concepts, and basic troubleshooting, even if you’re not writing code.
• Enterprise CRM exposure (Salesforce, HubSpot) – you understand how your clients’ revenue stacks work.

This role may not be for you if you:

• Prefer to have processes and playbooks handed to you rather than building them.
• Are looking for a role that’s primarily strategic – this one stays hands‑on.
• Are looking for a purely internal, non‑customer‑facing role.

This role is definitely not for you if you:

• Prefer remote work or predictable hours – this role is 4+ days/week in the London office, and US clients mean some evening calls come with the territory.
• Don’t enjoy intense, fast‑paced environments or ambiguity.
• Want to manage a team without staying close to clients yourself.

What We Offer:

• Salary: £115,000 – £140,000 + equity.
• 24 days holiday per year + bank holidays.
• £450 Monthly Office Dinner Allowance.
• 2 weeks work‑from‑anywhere.
• Generous parental leave policy.
• Pension plan.
• Top‑spec equipment and central London office.
• Team events and dinners.
• Work directly with the founders to scale the systems that power enterprise AI.
• High‑autonomy, high‑trust environment with a small team shipping at pace.

Interview Process:

• Stage 1: Recruiter call with De‑Vene (45 min).
• Stage 2: Role‑fit interview with Valeria (30 min).
• Stage 3: Case study with Valeria and the team (onsite).
• Stage 4: Leadership interview with Marcus (co‑founder) and Stefan (45 min).
• Final stage: Values interview with Anders (CEO) and Marcus (co‑founder), 45 min onsite – followed by an informal coffee with the team.

Following mutual fit: reference checks and offer.

Compensation Range: £115K – £140K