Vehicle Recovery Call Handler

Introduction: We are an agency recruiting for a Vehicle Recovery Call Handler for a well-established, local Vehicle Recovery Operator. Job Title: Vehicle Recovery Call Handler Available Locations: Morley, Leeds Description: Working on the telephone, receiving calls from customers including Motoring Organisations, the Police, Highways agencies and the general public, updating computer systems, calling customers and assisting the Controllers to dispatch resources to attend rescue and recovery incidents throughout West Yorkshire and surrounding areas. The control room operates 24/7 and the environment is fast-moving, busy and can be highly pressurised. Please Note: the hiring company has two large dogs onsite for security. They are friendly but we have a duty of care to notify applicants who have allergies or phobias. Experience & Skills: Applicants MUST have the following skills and experience: Previous experience of call handling in a fast moving customer services environment .Good geographical knowledge of Yorkshire and surrounding counties. Able to work on their own initiative and prioritise workloads in a pressurised environment Superb telephone, administrative, organisational and IT skills Calm and professional approach Proven track record dealing with customers at all levels Ability to empathise and understand that there is never a good time to break down. Be prepared to muck in when required. .Some lone working is required, including at night. The office is locked and there is no public interaction outside of office hours. Emergency at Work First Aid course and Fire Marshal Training required as part of role (training is provided) Experience of the breakdown & recovery or automotive industries is an advantage but not essential. Training: Training will be given as part of an induction program and additional systems training. Shift & Hours: Monday to Friday 08:00 - 17:00 Christmas Day, Boxing Day and New Years Day are days off, other Bank Holidays are part of the work roster. Restrictions are placed on Annual Leave over the Christmas & New Year season. Salary: £13.00 per hour Job Status: Permanent with immediate interviews and starts. Vetting: Our client will undertake vetting including referencing for up to 5 years and will require a basic DBS check; therefore, if you have any criminal convictions or cautions in the UK or abroad, you MUST declare them to us at the time of applying. Information provided will be treated in the strictest confidence and may determine if we can submit you for the position. TPBN1_UKTJ