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- Tasks: Deliver exceptional customer experiences and support daily operations in a vibrant arcade environment.
- Company: Join F1® Arcade, the first-ever Formula 1 entertainment and hospitality concept.
- Benefits: Enjoy 50% off food, paid volunteer days, health cash plan, and 28 days holiday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team that combines hospitality and gaming for unforgettable experiences.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first‑ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof – for the ultimate night out in the fast lane…
The Guest Relations Executive plays a key role in delivering an exceptional customer experience while supporting the smooth day‑to‑day operations of the business. This position requires strong organisational skills, attention to detail, and the ability to collaborate across multiple departments.
Key Responsibilities- Oversee section allocations to enhance the guest experience, ensuring optimal capacity management without overstretching the team while maximising online availability.
- Handle inbound phone calls and assist guests with enquiries in a professional and efficient manner.
- Process and manage gift vouchers (Cadbury, F1 Arcade, Virgin Experiences, Buyagift) via relevant platforms (e.g. Toggle, Virgin Experiences), ensuring accurate reporting and coordination with Finance and Partnerships teams.
- Conduct show‑arounds for large groups, ensuring clear communication with Sales and Events teams to meet guest expectations.
- Support Technical and Reception teams with booking adjustments, including blocking simulators and managing reservations through Collins.
- Assist with operational duties including reception support and general office administration.
- Manage and coordinate pre‑orders, including weekly planning and daily checks for bookings within a 48‑hour window.
- Act as a key liaison between Sales and Marketing teams to ensure seamless collaboration.
- Identify and escalate any website or pricing issues to relevant stakeholders.
- Monitor and respond to all inbox communications, including Collins auto‑confirmation messages.
- Respond to online reviews across platforms such as Google, TripAdvisor, and feedback forms via Sentiment Search.
- Compile and distribute weekly online feedback reports.
- Coordinate and manage Watch Parties, including ticket creation and sales monitoring via Vivenu.
- Maintain ongoing communication with the Sales team, providing updates on pre‑orders, VIP guests, bookings, refunds, and system issues.
- Support F1 Box operations, including handling calls, managing bookings, and assisting with large group reservations.
- 50% team discount on food and drinks at any time, for you and up to three guests
- Complimentary off‑peak racing for you and up to three guests
- Paid volunteer days to support causes you care about
- 24/7 access to our GP service
- Health cash plan covering dental, physiotherapy, mental health, optical and more (up to £1,000)
- Enhanced maternity and paternity pay
- Paid bereavement leave
- Access to a team discount platform, including gym memberships and retail offers
- Financial wellbeing support platform
- 28 days holiday entitlement, including bank holidays
- Refer‑a‑friend bonus scheme
We’re committed to creating a vibrant, dynamic environment where our team can thrive. If you’re passionate about hospitality, gaming, and delivering exceptional guest experiences — the race is on. Are you in?
Guest Relations Executive employer: F1 Arcade
Contact Detail:
F1 Arcade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into F1® Arcade's vibe and values. Understanding their unique blend of gaming and hospitality will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can enhance the guest experience.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or projects in the past. Highlighting your ability to juggle responsibilities will resonate well with the role's demands.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about creating amazing experiences for our guests. Share any relevant experiences that highlight your enthusiasm and commitment to customer service.
Tailor Your Application: Make sure to customise your application to fit the Guest Relations Executive role. Highlight your organisational skills and attention to detail, as these are key for us. Use examples from your past that demonstrate how you've successfully managed similar responsibilities.
Be Professional Yet Approachable: While we want you to be yourself, remember to keep a professional tone in your written application. Balance your personality with professionalism to show us that you can connect with guests while maintaining the standards we uphold at F1® Arcade.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about what we’re all about before you hit that submit button!
How to prepare for a job interview at F1 Arcade
✨Know the Brand Inside Out
Before your interview, dive deep into F1® Arcade's concept and values. Understand what makes their guest experience unique and be ready to discuss how you can contribute to that. Showing genuine enthusiasm for their brand will set you apart!
✨Showcase Your Organisational Skills
As a Guest Relations Executive, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities or improved processes. This will demonstrate your ability to handle the role's demands.
✨Practice Your Communication Skills
You'll be interacting with guests and various teams, so practice clear and professional communication. Consider role-playing common scenarios, like handling guest inquiries or conducting show-arounds, to build your confidence and fluency.
✨Prepare for Feedback Management
Since responding to online reviews is part of the job, think about how you would handle both positive and negative feedback. Prepare a few thoughtful responses that reflect the brand's voice, showing that you can maintain a positive image for F1® Arcade.