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- Tasks: Lead the front-of-house team to ensure exceptional guest experiences and smooth service.
- Company: Join F1 Arcade, a revolutionary entertainment venue blending racing simulation with top-notch hospitality.
- Benefits: Enjoy 50% off food, complimentary racing, paid volunteer days, and wellness support.
- Other info: This is a permanent role at our St Paul's location, perfect for those passionate about gaming and service.
- Why this job: Be part of a vibrant team in a unique environment focused on fun and customer satisfaction.
- Qualifications: Experience in hospitality or entertainment is a plus, especially with large guest parties.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
£14 per hour SERVICE CHARGE
THE BRAND
At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof – for the ultimate night out in the fast lane…
We’re looking for a Floor Supervisor to join our team at our St Paul's Arcade.
Key Responsibilities of the Floor Supervisor:• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.• Engage with guests to assess their experience, address needs, and resolve issues promptly.• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.• Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.
If you have experience in the below too that would be advantageous:• Working with guest parties of 10+ regularly.• Working within Hospitality, Entertainment or a similar environment.
What we can offer you:
- Great team discount of 50% off food & drink at any time for you and up to 3 friends.
- Complimentary off-peak racing for you and up to 3 friends.
- Paid volunteer days.
- Access to GP 24/7.
- Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.
- Enhanced maternity & paternity pay.
- Paid bereavement leave.
- Team discount platform, including gym memberships and retail discounts.
- Financial wellbeing platform.
- Holiday entitlement of 28 days including bank holidays.
- Refer a friend scheme.
We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch guest experiences then the race is on, you in?
Floor Supervisor employer: F1 Arcade
Contact Detail:
F1 Arcade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the F1 Arcade concept and its unique offerings. Understanding the blend of hospitality and entertainment will help you engage more effectively during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service. Be prepared to share specific examples of how you've motivated staff and resolved guest issues in previous roles, as this will showcase your suitability for the Floor Supervisor position.
✨Tip Number 3
Network within the hospitality and entertainment industry. Attend events or join online forums where you can connect with professionals who may have insights about working at F1 Arcade or similar venues, which could give you an edge in your application.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to guest experiences. Think about potential challenges that might arise in a busy arcade environment and how you would address them, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Floor Supervisor position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly any roles where you supervised teams or managed guest experiences. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and gaming. Mention specific examples of how you've enhanced guest satisfaction in previous roles and how you can contribute to F1 Arcade's mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at F1 Arcade
✨Showcase Your Hospitality Skills
As a Floor Supervisor, your ability to provide exceptional service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight any experience you have in training or motivating teams to deliver outstanding hospitality.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers as if they were guests. Ask questions about their experiences at F1 Arcade and express genuine interest in their feedback. This will demonstrate your commitment to guest satisfaction and your proactive approach to service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle guest complaints or resolve issues quickly. Prepare to discuss how you would ensure a smooth service during busy periods or manage a large party effectively.
✨Understand the Brand and Culture
Familiarise yourself with F1 Arcade's unique concept and values. Research their approach to hospitality and entertainment. Being able to articulate how your personal values align with the brand will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.