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- Tasks: Ensure guests have an amazing experience and lead a dynamic front-of-house team.
- Company: Join the revolutionary F1® Arcade, where gaming meets hospitality.
- Benefits: 50% off food & drink, complimentary racing, and 28 days holiday.
- Other info: Great career growth opportunities in a vibrant team atmosphere.
- Why this job: Be part of an exciting environment that blends gaming and top-notch service.
- Qualifications: Experience in hospitality or entertainment is a plus.
The predicted salary is between 11 - 17 £ per hour.
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first‑ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane.
We’re looking for an Assistant Floor Manager to join our team at our Birmingham Arcade.
Key Responsibilities of the Assistant Floor Manager:- Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.
- Engage with guests to assess their experience, address needs, and resolve issues promptly.
- Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.
- Train, support, and motivate the front‑of‑house team to deliver outstanding hospitality.
- Oversee guest‑facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.
- Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other departments to ensure seamless service and resolve any guest issues.
- Assist in coordinating VIP experiences and personalised services for special occasions, acting as a key point of contact for guests.
If you have experience in the below too that would be advantageous:
- Working with guest parties of 10+ regularly.
- Working within Hospitality, Entertainment or a similar environment.
- Great team discount of 50% off food & drink at any time for you and up to 3 friends.
- Complimentary off‑peak racing for you and up to 3 friends.
- Paid volunteer days.
- Access to GP 24/7.
- Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.
- Enhanced maternity & paternity pay.
- Paid bereavement leave.
- Team discount platform, including gym memberships and retail discounts.
- Financial wellbeing platform.
- Holiday entitlement of 28 days including bank holidays.
- Refer a friend scheme.
We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top‑notch guest experiences then the race is on, you in?
Assistant Floor Manager in Birmingham employer: F1 Arcade
Contact Detail:
F1 Arcade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Floor Manager in Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into the F1® Arcade and soak up the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Assistant Floor Manager, you'll be all about guest interactions. Role-play common scenarios with a friend to boost your confidence in handling inquiries and complaints like a pro.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you've motivated a team or resolved conflicts. This will demonstrate your ability to support and inspire the front-of-house crew at F1® Arcade.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the F1® Arcade family. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Assistant Floor Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality and gaming shine through. We want to see that you’re genuinely excited about the role and the unique experience we offer at F1® Arcade.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in guest-facing roles or hospitality. We love seeing how your past experiences can contribute to our team, so don’t hold back on those details!
Be Personable: In your cover letter, engage us with a friendly tone. Share a bit about yourself and why you’d be a great fit for our vibrant team. Remember, we’re all about creating memorable experiences for our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at F1 Arcade
✨Know the Brand Inside Out
Before your interview, make sure you understand what F1® Arcade is all about. Familiarise yourself with their unique concept of combining gaming and hospitality. This will not only impress your interviewers but also help you relate your experience to their brand values.
✨Showcase Your Guest Service Skills
As an Assistant Floor Manager, guest satisfaction is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about how you handled complaints or enhanced a guest's experience, as these stories will resonate well during the interview.
✨Engage with the Interviewers
Interviews are a two-way street! Don’t hesitate to ask questions about the team dynamics or how they handle guest feedback. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Demonstrate Leadership Qualities
Since you'll be training and motivating the front-of-house team, highlight any leadership experiences you have. Share specific instances where you’ve led a team or improved service standards, as this will showcase your readiness for the role.