Apprentice IT Support Analyst in Reading

We are pleased to offer an exciting opportunity for an Apprentice IT Support Analyst to join our Internal IT Support function. The successful candidate will play an integral role within the Service Desk team, providing high-quality technical support and contributing to the effective delivery of IT services across FSP. You’ll gain exposure to a wide range of technologies, including Microsoft 365, Azure, Entra identity, Intune, and supporting tools for devices, networks, virtual environments, and data protection.

The Apprenticeship Programme

• Work towards a nationally recognised Level 3 Information Communications Technician qualification, delivered by LearnTech.
• Develop hands‑on experience across IT infrastructure, including IT systems support, networking and resilience, cyber security best practices, cloud platforms and services, data storage, and IT support processes and documentation.
• Learn how to monitor, maintain, and support systems to ensure they are secure, resilient, and reliable.
• Have the additional opportunity to work towards a BCS AI & Data Award during your apprenticeship.

Responsibilities

• Provide first‑line support for incidents and service requests raised by FSP users ensuring a positive support experience.
• Support the resolution of incidents and completion of service requests in line with agreed service levels.
• Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments.
• Assist with hardware setup, configuration, and ongoing maintenance.
• Support the monitoring of IT platforms, responding to cyber security alerts and contributing to reporting activities.
• Build and maintain knowledge of the technologies and tools supported within the IT environment.

About You

• Have A‑levels (or equivalent) and must hold GCSEs (at Level 2 or above) in both English and Maths.
• Have a genuine interest in technology and enjoy learning about new tools and systems.
• Helpful and enjoy supporting others with technical issues.
• Comfortable working alongside others and contributing to shared tasks and outcomes.
• Approach challenges as learning opportunities and is open to training and development.
• Detail oriented and take pride in completing work accurately.
• Organised, dependable and motivated to build technical skills.

The following would be advantageous, but not essential:

• Experience troubleshooting or problem‑solving technical issues.
• Basic scripting knowledge or familiarity with PowerShell.

What we look for in our people

• Strong alignment with FSP values and ethos.
• Commitment to teamwork, quality and mutual success.
• Proactivity with an ability to operate with pace and energy.
• Strong communication and interpersonal skills.
• Dedication to excellence and quality.

Why work for FSP?

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP. We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in‑person meeting, please let us know.