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- Tasks: Oversee training and compliance for Mortgage Advisers, ensuring top-notch performance and regulatory adherence.
- Company: A leading mortgage brokerage in the heart of London with a unique approach.
- Benefits: Competitive salary up to £42,000, hybrid working, and professional development opportunities.
- Why this job: Join a dynamic team and shape the future of mortgage advising while making a real impact.
- Qualifications: Experience in T&C or mortgage broking, with strong communication and teamwork skills.
- Other info: Great career growth potential in a supportive and innovative environment.
The predicted salary is between 42000 - 42000 £ per year.
We are currently working on behalf of one of the UK’s most successful and unique mortgage brokerages. Based in central London, they operate across the whole of the UK. Due to continued growth, they are now looking for a Mortgage Training & Competency Supervisor to join their team. This role would suit either an experienced T & C supervisor or someone from a mortgage broking background looking to move away from selling and into T & C.
This is a hybrid role, with 2 days WFH and 3 days based in the office.
The T&C Supervisor is responsible for overseeing the competence, development, and regulatory adherence of Mortgage and Protection Advisers. The Supervisor plays a key role in mitigating regulatory risk while supporting adviser performance, development, and professionalism.
- Training & Competence Oversight
- Oversee the full T&C scheme for Mortgage and Protection Advisers, ensuring compliance with FCA requirements.
- Conduct regular 1:1 supervision meetings, competency assessments, and performance reviews.
- Complete file checks and suitability assessments to ensure advice quality and conduct standards are met.
- Maintain up-to-date T&C records, supervision logs, and evidence trails for audit and regulatory scrutiny.
- Ensure all advisers meet minimum qualification requirements (CeMAP or equivalent) and maintain CPD obligations.
- Identify trends or risks in advice quality and implement corrective action plans.
- Support regulatory reporting, complaint investigations, and root-cause analysis.
- Keep abreast of FCA rules (e.g., MCOB, ICOBS, Consumer Duty) and translate them into practical guidance for advisers.
- Deliver coaching, feedback, and structured development plans to improve adviser knowledge and skills.
- Support new entrants through an effective onboarding and supervision programme when required.
- Identify skills gaps and recommend relevant training or refresher courses.
- Encourage a culture of continuous professional development and strong customer-centric behaviour.
- Monitor sales practices, documentation, and advice suitability to ensure ongoing compliance.
- Work with QA, Compliance, and Sales Leadership to address issues, drive improvements, and maintain high standards.
Excellent clear communication skills are a must along with the ability to work well in a team. Essential skills include good knowledge of the T&C environment, good knowledge of mortgage criteria, and experience of working within a regulated sales environment (preferably mortgages).
This role will pay up to £42,000 + benefits, and is an excellent opportunity to start a career in T&C.
Mortgage Training & Competence Supervisor in London employer: F S People Ltd (Financial Services recruitment specialists)
Contact Detail:
F S People Ltd (Financial Services recruitment specialists) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Training & Competence Supervisor in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mortgage industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your answers and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in T&C and how it relates to the role of a Mortgage Training & Competence Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining our awesome team.
We think you need these skills to ace Mortgage Training & Competence Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Training & Competence Supervisor role. Highlight your experience in T&C or mortgage broking, and don’t forget to showcase any relevant qualifications like CeMAP.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about T&C and how your background makes you a perfect fit for the team. Keep it concise but impactful!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at F S People Ltd (Financial Services recruitment specialists)
✨Know Your T&C Stuff
Make sure you brush up on your knowledge of the Training & Competence environment. Familiarise yourself with FCA requirements and be ready to discuss how you've ensured compliance in previous roles. This will show that you're not just a good fit, but that you understand the regulatory landscape.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or developed others in the past. Think about specific situations where your feedback led to improved performance. This is key for the role, so having concrete examples will help you stand out.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management or compliance issues. Practice articulating your thought process and how you would handle these scenarios. This demonstrates your problem-solving skills and understanding of the role's responsibilities.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Whether it's discussing your experience or answering questions, being concise and confident will leave a positive impression. Remember, this role involves a lot of interaction with advisers, so showcasing your communication prowess is essential.