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- Tasks: Support professional standards by managing complaints and casework efficiently.
- Company: Join a global professional membership body committed to excellence.
- Benefits: Earn £18.41 per hour, enjoy hybrid working, and receive holiday pay.
- Why this job: Make a real impact in upholding professionalism and public trust.
- Qualifications: Experience in complaint investigations and casework management is essential.
- Other info: Flexible work environment with ongoing professional development and mentorship.
The predicted salary is between 13 - 18 £ per hour.
Do you have experience in both complaint investigations and casework management, with a commitment to upholding professional standards? Have you gained this experience, working for a professional body or regulator? If so, this opportunity could provide a great option for your career, working with a global professional membership body.
Key facts:
- Gross Pay rate (PAYE): £18.41 per hour + holiday pay
- Location: Hybrid working – London WC1H – 1-2 days office, 3-4 days home
- Hours: Monday to Friday, 35 hours per week
The role
As one of two Professional Standards Officers, you will support the effective delivery of the professional standards function, working at the heart of its conduct, complaints, and dispute resolution processes. Supervised and mentored by a manager, you will manage the end-to-end enquiry and casework workflow, ensuring that all matters are handled efficiently, fairly, and in line with our client’s Codes and procedures. Acting as a key liaison between members, complainants, and panel teams, you will also coordinate appraisals, hearings, and nominations - providing procedural guidance and drafting formal outcomes. A vital part of your role will be administering our client’s Dispute Resolution Nomination Service, ensuring enquiries and nominations are managed accurately and in accordance with legislation. You will also collect and analyse complaints and dispute data, supporting the development of training and guidance, and contributing to continuous improvement projects within the department. Alongside this, you’ll play an active part in supporting panel recruitment and engagement, managing departmental communications, coordinating updates, and assisting with forecasting and budget processes. This is a varied and rewarding role where you’ll be central to upholding the organisation’s commitment to professionalism and public trust. You will enjoy ongoing professional development, and mentorship from both the manager and director of this specialist department.
Candidate profile
- Experience in both complaint investigations and casework management, within a professional body or regulatory environment.
- Ability to work flexibly in supporting complex work processes and projects simultaneously.
- Experience in producing high-quality documents in a range of formats: reports, statistics, presentations, meeting agendas and minutes.
- Experience in balancing priorities and managing a varied workload to deliver quality outcomes to strict deadlines.
- Excellent attention to detail, interpersonal and communication skills.
Please note, we reserve the right to close this job advert early due to the urgent need of this temporary assignment. Therefore, if you are interested, please submit your CV as soon as you can.
Our email address is resourcingteam@fjwilson.com
FJWilson Talent Services is acting as Employment Business in relation to this PAYE temporary role. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the assignment advertised.
Professional Standards Officer (temp PAYE) employer: F.J. WILSON
Contact Detail:
F.J. WILSON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Standards Officer (temp PAYE)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with professional bodies or regulators. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint investigations and casework management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your work, like reports or presentations. This will demonstrate your attention to detail and ability to produce high-quality documents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about upholding professional standards.
We think you need these skills to ace Professional Standards Officer (temp PAYE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint investigations and casework management. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about upholding professional standards and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, especially since we might close the advert early due to high demand!
How to prepare for a job interview at F.J. WILSON
✨Know Your Stuff
Make sure you brush up on your experience with complaint investigations and casework management. Be ready to share specific examples of how you've upheld professional standards in previous roles, especially if you've worked for a professional body or regulator.
✨Showcase Your Communication Skills
As a Professional Standards Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've produced high-quality documents like reports and presentations in the past.
✨Demonstrate Flexibility
This role requires juggling multiple projects at once. Think of instances where you've successfully managed competing priorities and delivered quality outcomes under tight deadlines. Highlight your ability to adapt to changing circumstances.
✨Engage with the Role's Responsibilities
Familiarise yourself with the key responsibilities of the position, such as administering the Dispute Resolution Nomination Service. Be prepared to discuss how you would approach these tasks and contribute to continuous improvement within the department.
