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For Companies At a Glance
- Tasks: Design user-centred digital experiences and improve customer journeys.
- Company: Join a forward-thinking professional body known for its supportive culture and staff development.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact on user experiences while collaborating with creative minds.
- Qualifications: Experience in UX design, research methods, and strong communication skills required.
- Other info: Work from home with occasional visits to beautiful HQ in Buckinghamshire.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Customer and User Experience Architect
Could you design experiences that truly put users first?
Are you passionate about turning insights into impactful digital journeys?
If so, we have an exciting opportunity for you!
Key details:
- Full time, permanent post
- Hybrid working pattern – home-based combined with at least 4 times a month in beautiful HQ offices in Buckinghamshire
- Salary of up to ca £42,000 per annum
The role
We are looking for a creative and analytical thinker to join our client’s digital team as a Customer and User Experience Architect. This role is ideal for someone who thrives on understanding user behaviour, shaping digital experiences, and driving meaningful change across customer journeys.
Key responsibilities of the role include:
✅ Leading the design and delivery of user-centred improvements across digital and traditional channels.
✅ Using research techniques like journey mapping, persona development, and service blueprinting to uncover insights and opportunities.
✅ Collaborating with stakeholders to co-create solutions that enhance customer satisfaction and engagement.
✅ Applying your UX and UI expertise to design intuitive, enjoyable experiences.
✅ Monitoring and report on key experience metrics such as NPS, CSAT, and CES.
✅ Facilitating workshops and support the development of business cases for new initiatives.
✅ Promoting a culture of design thinking and continuous improvement across the organisation.
The ideal candidate
This CX/UX Manager role will suit you perfectly if you have the following:
✔ Proven experience in customer and user experience design, including research, analysis, and solution development.
✔ Strong understanding of digital technologies and how they support user engagement.
✔ Proven experience in workshop preparation and facilitation.
✔ Skilled in both qualitative and quantitative research methods.
✔ Confident communicator with the ability to influence and collaborate across teams.
✔ Familiarity with tools like Miro, UserTesting, and CRM/CMS platforms is a plus.
✔ A proactive mindset with a passion for learning and innovation.
The organisation
Our client is a one of its kind, forward thinking professional body, who is very highly regarded within its particular profession! This is your opportunity to join an organisation where you can enjoy longevity in your career and thrive in a supportive culture that truly invests in staff development and talent retention.
Interested?
For a confidential conversation with FJWilson Talent, please contact Olga Lupu on 0203 195 3600 or email us at resourcingteam@fjwilson.com
*Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.*
Our privacy policy is available on our website: https://www.fjwilson.com/privacy/
FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.
FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Customer and User Experience Architect employer: F.J. WILSON
Contact Detail:
F.J. WILSON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and User Experience Architect
✨Tip Number 1
Familiarise yourself with the latest trends in customer and user experience design. Follow industry leaders on social media and engage with their content to stay updated. This will not only enhance your knowledge but also give you talking points during interviews.
✨Tip Number 2
Prepare a portfolio showcasing your previous work in UX and CX design. Highlight specific projects where you used research techniques like journey mapping or persona development. This tangible evidence of your skills can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the field by attending workshops or webinars related to user experience. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Demonstrate your collaborative skills by preparing examples of how you've worked with stakeholders in the past. Be ready to discuss how you facilitated workshops or co-created solutions, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Customer and User Experience Architect
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with their needs, especially in user experience design and research.
Showcase Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer and user experience design. Include specific examples of projects where you led user-centred improvements or used research techniques like journey mapping.
Highlight Your Skills: Make sure to mention your familiarity with tools like Miro and UserTesting, as well as your skills in both qualitative and quantitative research methods. This will demonstrate your technical proficiency and ability to contribute effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for user experience and design thinking. Use this opportunity to express your proactive mindset and enthusiasm for continuous improvement.
How to prepare for a job interview at F.J. WILSON
✨Showcase Your User-Centric Approach
Make sure to highlight your experience in designing user-centred improvements. Discuss specific projects where you used techniques like journey mapping or persona development to enhance user experiences.
✨Demonstrate Collaboration Skills
Since the role involves working with various stakeholders, be prepared to share examples of how you've successfully collaborated in the past. Emphasise your ability to co-create solutions that boost customer satisfaction.
✨Familiarity with Tools is Key
Mention any experience you have with tools like Miro, UserTesting, or CRM/CMS platforms. If you haven't used them directly, express your willingness to learn and adapt quickly to new technologies.
✨Prepare for Metrics Discussion
Be ready to discuss key experience metrics such as NPS, CSAT, and CES. Show your understanding of how these metrics impact user experience and how you've used them to drive improvements in previous roles.
