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For Companies At a Glance
- Tasks: Support diagnostic labs with installation, training, troubleshooting, and customer relations.
- Company: Join Roche, a leading healthcare company dedicated to innovation and inclusivity.
- Benefits: Enjoy a flexible working environment and opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team making a global impact in healthcare.
- Qualifications: Experience in medical diagnostics and strong analytical skills are essential.
- Other info: Must be based in or willing to relocate to Wrexham/Stoke area.
The predicted salary is between 36000 - 60000 £ per year.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Position: Product Specialist – Applications
Location: Based in Wrexham / Stoke area or willing to relocate
We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unite us. Come join us at Roche, where our mission is fueled by inclusion. Your journey begins now!
Our Technical services teams are made up of Service Experts – Application specialists, Engineers and Information solution specialists – who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions.
- Do you want to work for one of the world’s leading healthcare companies?
- Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories?
The Opportunity
Location: Based in Wrexham / Stoke area or willing to relocate
We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist – Applications. This exciting position is part of field support at Roche, responsible for technical support for our instrumentation with a cover primary focus on cobas chemistry and immunoassay analysers and pre- & post-analytical solutions. You will also be trained on Molecular and Tissue Diagnostics solutions to support our customers. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.
As a Product Specialist – Applications you will undertake a variety of user support functions, including:
- Installation support
- Laboratory scientist training
- Troubleshooting and customer support
- Software modifications and product maintenance
- System optimisation and consultancy
- System setup and workflow design
- Attend customer review meetings
- Support on tender responses, product demonstrations, liaison and assistance with third-party companies.
The ideal candidate is resilient, tenacious, and thrives under pressure in a fast-paced, team-oriented environment with shifting priorities. They possess strong analytical skills and are comfortable with technical, scientific, and numerical information. Based in or willing to relocate to the central UK (Wrexham/Stoke area), they must be able to travel across mainland UK to provide excellent customer support in collaboration with the wider team and other areas of Roche.
Who You Are:
- You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
- You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
- The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
- You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.
- You will possess a full valid UK driving license
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
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Product Specialist - Applications employer: F. Hoffmann-La Roche Gruppe
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - Applications
✨Tip Number 1
Familiarise yourself with Roche's products, especially the cobas chemistry and immunoassay analysers. Understanding these technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Roche, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Since the role involves a lot of problem-solving, showcasing specific examples where you've successfully resolved issues will set you apart from other candidates.
✨Tip Number 4
Highlight your ability to work autonomously and manage your time effectively. Given the travel requirements and the need for self-direction in this role, demonstrating these skills will be crucial in your discussions with the hiring team.
We think you need these skills to ace Product Specialist - Applications
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Specialist - Applications at Roche. Familiarise yourself with their products and services, especially in the context of pathology laboratory solutions.
Tailor Your CV: Highlight your relevant experience as a biomedical scientist or application support scientist. Emphasise your skills in troubleshooting, customer support, and any specific knowledge related to cobas chemistry and immunoassay analysers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and how your background aligns with Roche's mission. Mention your ability to thrive in fast-paced environments and your commitment to exceeding customer expectations.
Showcase Your Soft Skills: Roche values personal expression and strong relationships. In your application, highlight your resilience, analytical skills, and ability to work autonomously while managing time effectively. Provide examples of how you've built strong customer relationships in the past.
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Understand the Role
Make sure you have a solid grasp of what a Product Specialist - Applications does. Familiarise yourself with Roche's products, especially the cobas chemistry and immunoassay analysers, as well as their molecular and tissue diagnostics solutions.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in troubleshooting and providing technical support. Highlight any relevant experience from your time in a hospital laboratory or with similar diagnostic solution providers.
✨Emphasise Customer Relationships
Roche values strong customer relationships, so be ready to share examples of how you've built rapport with clients in the past. Discuss your approach to exceeding customer expectations and how you handle challenging situations.
✨Demonstrate Adaptability
Given the fast-paced environment at Roche, it's important to show that you can thrive under pressure. Share experiences where you've successfully managed shifting priorities and maintained high standards of service.