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For Companies At a Glance
- Tasks: Support and optimise world-class diagnostic systems in a dynamic team environment.
- Company: Join Roche Diagnostics, a leader in innovative healthcare solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: Experience in medical diagnostics and strong troubleshooting abilities.
- Other info: Exciting travel opportunities and a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
The Position
Product Support – Application Specialist (Central East UK). Ideal Location: Leicester. Join a team where your work truly matters.
Are you ready to take on an exciting challenge in a pivotal support role within a dynamic team of Applications, Information Solutions, and Engineering Specialists? At Roche Diagnostics, we believe in empowering individuals to make a real difference through their expertise and dedication.
In this role, you will work with world-class diagnostic systems, primarily focusing on oncobas chemistry and immunoassay analysers, as well as pre- & post-analytical solutions. With additional training, you\\\’ll expand your expertise to Molecular and Tissue Diagnostics solutions. Working closely with customers and internal teams, you’ll help ensure laboratories deliver high-quality, dependable results.
The Opportunity
We are looking for a Product Support – Application Specialist to join our solution-focused team, serving high-profile customer accounts in the Central East region of the UK. This field-based role is perfect for someone eager to play a key part in providing proactive and reactive support for our customers through implementation, technical expertise, and system optimisation.
What does the role involve?
- Implementation and Installation Support.
- Laboratory Scientist Training on Roche systems.
- Troubleshooting and Reactive Support for technical issues.
- System Optimisation through workflow design and consultation.
- Product Maintenance, Software Modifications, and Analytical Reviews.
- Collaborative Support during tender responses, product demos, and consultations with third-party companies.
Location: Ideally based in the Leicester area, or willing to relocate.
Travel: Mainly support laboratories within the region; however, travel across mainland UK may be required.
Who You Are
This is a superb opportunity for a biomedical scientist, application support specialist, or someone with experience in the medical diagnostics industry to make a meaningful impact in a growing and innovative field.
What are we looking for?
- Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.
- Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.
- Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.
- Customer-Focused: A passion for exceeding customer expectations and building strong relationships.
- Excellent Communication Skills: Liaise effectively with teams and customers.
- Qualifications: A UK driving license and passport (essential).
Who we are
A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. They do not constitute a contract of employment and are subject to change at the discretion of Roche Products Ltd. Roche is an equal opportunity employer where diversity is valued and all qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender identity, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. Flexible working requests will be considered.
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Product Specialist - Applications employer: F. Hoffmann-La Roche Gruppe
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist - Applications
✨Tip Number 1
Network like a pro! Reach out to current employees at Roche Diagnostics on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and diagnostics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical expertise during interviews. Bring examples of how you've tackled troubleshooting in the past, especially in a lab setting. This will highlight your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Roche Diagnostics.
We think you need these skills to ace Product Specialist - Applications
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in the medical diagnostics field.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Know Your Stuff
Make sure you brush up on your knowledge of medical diagnostics and laboratory practices. Familiarise yourself with Roche's oncobas chemistry and immunoassay analysers, as well as their pre- and post-analytical solutions. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in troubleshooting and supporting pathology lab systems. Think of specific examples where you've successfully resolved technical issues or optimised workflows. This will demonstrate your hands-on expertise and problem-solving abilities.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, be ready to talk about how you've exceeded customer expectations in the past. Share stories that highlight your ability to build strong relationships and provide exceptional support, as this is crucial for success in this position.
✨Practice Your Communication
Excellent communication skills are essential for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on how you can effectively liaise with both customers and internal teams, as this will be a big part of your job.
