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For Companies At a Glance
- Tasks: Transform the digital workplace and enhance employee experiences daily.
- Company: Join Roche, a global leader in healthcare innovation and access.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a focus on personal expression.
- Why this job: Make a real impact in IT while fostering creativity and collaboration.
- Qualifications: Bachelor's in IT or related field; experience in IT services is a plus.
- Other info: Weekly travel to various sites required; driving license needed.
The predicted salary is between 36000 - 60000 £ per year.
Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l\’expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l\’accès aux soins de santé aujourd\’hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.
La position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Join Roche as an IT Workplace Services Professional
Location: Motherwell – Office based role.
Are you ready to transform the digital workplace, ensuring a seamless, efficient, and satisfying experience for all employees? We\’re seeking an IT Workplace Services Professional to play a pivotal role in our IT operations. This position is at the core of our business, offering a dynamic pathway into various careers within Informatics and beyond.
The Opportunity
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Digital Enabler: Foster innovative solutions and improvements for business colleagues and functions.
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Owner of Experience: Aim for exceptional employee satisfaction by owning the digital employee experience at the site and ensuring you drive a standard workplace infrastructure
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Consultancy and Adoption: Through your site proximity and relationships with local stakeholders you enhance our service offerings and productivity through consultancy and local adoption activities.
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Incident/Request Management: Support and manage the Incident/ Request management processes to ensure SLA\’s are met and drive continuous improvement through trend analysis
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Site Experience: You drive and enable standard workplace infrastructure,through global/local projects and deployments in collaboration with product teams.
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Service Management: You partner with our internal and external service providers.
Who You Are
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Educational Background: Bachelor\’s degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable
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Experience: A proficient level of experience in IT workplace services, IT support, or a related role.
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Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding of networking and security principles and manufacturing, warehouse and lab services.
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Project Management: Experience managing IT projects, deployments, and collaborating with product teams.
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Consulting Skills: Experience of providing consultancy to business stakeholders and functions to enhance service offerings.
Join us and be part of a team that prides itself on enhancing employee experiences and driving productivity. If you\’re passionate about IT and eager to make a significant impact, apply now!
Please note travel to our various sites will be required on a weekly basis, a driving license is required.
Qui nous sommes
Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l\’accès aux soins de santé aujourd\’hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.
Construisons ensemble un avenir plus sain.
Roche est un employeur offrant l\’équité en matière d\’emploi.
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IT Workplace Services Professional employer: F. Hoffmann-La Roche Gruppe
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Workplace Services Professional
✨Tip Number 1
Familiarise yourself with Roche's culture and values. Understanding their emphasis on personal expression and open dialogue can help you align your approach during interviews, showcasing how you can contribute to their inclusive environment.
✨Tip Number 2
Highlight your experience in IT workplace services by preparing specific examples of how you've improved employee satisfaction or streamlined processes in previous roles. This will demonstrate your capability to own the digital employee experience effectively.
✨Tip Number 3
Network with current or former employees of Roche, especially those in IT roles. They can provide insights into the company’s expectations and culture, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Prepare to discuss your understanding of ITIL Framework and ITSM principles. Being able to articulate how these frameworks apply to incident/request management will show your technical proficiency and readiness for the role.
We think you need these skills to ace IT Workplace Services Professional
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Workplace Services Professional. Familiarise yourself with the key skills and experiences required, such as ITIL Framework knowledge and project management experience.
Tailor Your CV: Customise your CV to highlight relevant experience in IT workplace services and support. Emphasise your technical proficiency and any consulting skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and how your unique qualities can contribute to Roche's mission. Mention specific examples of how you've enhanced employee experiences or driven productivity in previous roles.
Highlight Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for fostering relationships with local stakeholders and enhancing service offerings.
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Understand the Company Culture
Before your interview, take some time to research Roche's culture. They value personal expression and open dialogue, so be prepared to discuss how you can contribute to this environment and share your unique qualities.
✨Showcase Your Technical Skills
As an IT Workplace Services Professional, you'll need a strong understanding of IT hardware, software standards, and networking principles. Be ready to provide examples of your technical proficiency and how you've applied it in previous roles.
✨Demonstrate Consultancy Experience
Roche is looking for someone who can enhance service offerings through consultancy. Prepare to discuss specific instances where you've provided valuable insights to stakeholders and improved processes or services.
✨Highlight Project Management Abilities
Since the role involves managing IT projects and collaborating with product teams, be sure to highlight your project management experience. Discuss any relevant projects you've led, focusing on your approach to ensuring successful outcomes.
