At a Glance
- Tasks: Build strong partnerships and ensure top-notch service for healthcare clients.
- Company: Join Roche, a leader in healthcare innovation and customer experience.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real difference in healthcare by connecting with clients and shaping diagnostics.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
The Position
As a Customer Account Manager for our Managed Service Contracts in the North region, you will act as the vital link between Roche and our healthcare partners. You will ensure our customers receive a superior experience while bringing their voice directly into our organization to shape the future of diagnostics.
- Build meaningful partnerships: Develop and maintain long-term commercial relationships across all levels of your assigned customer base.
- Drive strategic value: Connect customer business goals with Roche’s product and service suite to support their success during periods of healthcare transformation.
- Lead service delivery: Co-create Strategic account plans and coordinate cross-functional teams (Sales, Marketing, Technical Services) to ensure seamless execution.
- Manage the lifecycle: Oversee the full customer experience for our Optimall branded Managed Services, serving as the primary point of escalation for Roche and third-party partners.
- Foster a culture of excellence: Champion the 'voice of the customer' internally to ensure we continue to 'do now what patients need next.'
Who You Are
- Experienced Account Manager: You bring a proven track record in contract management and commercial engagement within the healthcare sector.
- Strategic & Analytical: You possess the ability to interrogate large datasets to draw meaningful insights (Advanced Excel) and understand complex business workflows.
- Collaborative Leader: You are skilled at managing multiple complex projects simultaneously while working alongside experts in technical support, finance, and marketing.
- Effective Communicator: You are a strong listener who can identify pain points and develop clear solutions, maintaining a professional demeanor under pressure.
- Education: You are educated to degree level or equivalent in a relevant field.
At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
Customer Account Manager (North Region) employer: F. Hoffmann-La Roche Gruppe
At Roche Products, we pride ourselves on being an exceptional employer, particularly for the role of Customer Account Manager in the North region. Our commitment to fostering a diverse and flexible work environment ensures that every employee can thrive while building meaningful partnerships within the healthcare sector. With ample opportunities for professional growth and a culture that champions the voice of the customer, you will play a pivotal role in shaping the future of diagnostics while enjoying a supportive and collaborative workplace.
Contact Detail:
F. Hoffmann-La Roche Gruppe Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (North Region)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Roche on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Roche’s products and services, especially those related to Managed Services. Show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and solved problems in previous roles. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Account Manager (North Region)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in contract management and how it aligns with Roche's mission to enhance customer experiences.
Showcase Your Analytical Skills:Since the role requires strategic and analytical thinking, don’t forget to mention your proficiency with data analysis tools like Excel. Share examples of how you've used data to drive decisions in past roles.
Emphasise Collaboration:Roche values teamwork, so highlight your experience working with cross-functional teams. Share specific instances where you’ve successfully managed multiple projects while collaborating with different departments.
Be Authentic:Let your personality shine through in your application. Roche is all about diversity and inclusion, so don’t hesitate to express what makes you unique and how you can contribute to their culture.
How to prepare for a job interview at F. Hoffmann-La Roche Gruppe
✨Know Your Customer
Before the interview, research Roche and its Managed Service Contracts. Understand their products and services, especially how they relate to healthcare transformation. This will help you connect your experience with their needs and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've interrogated datasets to extract insights that benefited your customers. This will demonstrate your strategic thinking and analytical prowess, which are crucial for this position.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams. Share specific examples of how you've coordinated efforts between sales, marketing, and technical support to achieve a common goal. This will illustrate your ability to lead service delivery and manage complex projects effectively.
✨Communicate Effectively
Practice active listening and prepare to discuss how you've identified customer pain points in the past. Be ready to explain how you developed clear solutions while maintaining professionalism under pressure. This will showcase your communication skills and your commitment to fostering a culture of excellence.
