Technical Implementation Manager (Lab Transformation Team) in City of Westminster

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Diagnostics Solution Implementation Manager leads a high‑performing technical solution team to implement and install complex diagnostic systems. The mission is to bridge the gap between the plan and the reality of installation, ensuring every deployment is executed with precision, minimal downtime, and maximum client satisfaction. They are the guardian of the "first impression," transforming a sold contract into a functional, life‑saving clinical tool.

Key Responsibilities

• Team Leadership & Development: Recruit, mentor, and technically upskill a field engineering team to handle evolving diagnostic hardware and software middleware. Conduct performance coaching, including "ride‑alongs" and technical audits to provide real‑time feedback to engineers in clinical environments.
• Operational Management: Act as the single point of contact for resource management on installation projects. Map out technical experts' deployments across multiple geographic territories based on site readiness and technician expertise. Monitor KPIs such as Mean Time to Install (MTTI), first‑time‑fix rates, and customer effort scores. Manage travel, expense budgets, and specialised tool inventory for the field team.
• Technical & Compliance Oversight: Ensure site readiness assessments by reviewing facility blueprints, network requirements, and power specifications. Audit installation logs and validation protocols to ensure compliance with Quality Management System (QMS) requirements. Consolidate field data on component failures to provide the organisation with actionable insights for product improvements.
• Strategic Collaboration: Act as the primary liaison between project management, the field teams and customers. Contribute to defining the Laboratory Transformation Leadership team strategy and oversee project prioritisation. Serve as the final point of technical and operational escalation for complex site issues.

Who You Are

• Experience & Credentials: Bachelor's degree in Business Administration, Management, Engineering, or related field (MBA or Master's in Project Management highly preferred). Proven experience in a people‑management or team‑lead role within an engineering environment. Proven experience managing a portfolio of projects with cross‑functional teams of 10+ people. Demonstrated success in implementing new organisational processes or migrating teams to new project management methodologies. Valid driving licence.
• Core Competencies: Strategic Agility, Decision Making, Managing Change, Inspiring & Influencing, Teamwork & Collaboration, Systems Thinking, Emotional Intelligence (EQ), Decisiveness.

Values: Demonstrates integrity, courage, and passion. Shows excellent commercial awareness and healthcare sector knowledge. Respects others and maintains harmonious professional relationships.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is United Kingdom. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.